Now Hiring - ABHITO LLC - Product/Operations: Customer Solutions Engineer - onsite in San Francisco, CA

Full description of the position

Our client is a fast-growing construction fintech AI startup building API and SDK infrastructure for the B2B software ecosystem. They are seeking Customer Solutions Engineers to own the full customer journey from technical sales demos through hands-on implementation and long-term success. This is a unique opportunity to become a deep product expert, build long-term enterprise relationships, and join a team scaling aggressively reporting directly to the co-founder and CEO.

What You'll Do

Customer Discovery Lead discovery calls and product demos with prospects, acting as the technical expert Answer technical questions and position the product in the context of customer systems Qualify fit, identify blockers, and advise on implementation details Create and maintain customer-facing collateral and demo materials Customer Onboarding Own customer onboardings end-to-end from sales handoff through full implementation Serve as the primary point of contact, configuring the product to meet each customer's specific needs Train customers on integration, common actions, and edge case handling Build strong relationships, identify churn risks, and surface upsell opportunities Project Management Manage 30+ concurrent implementations with detailed plans, timelines, and milestones Troubleshoot issues with product and engineering teams Proactively escalate implementation risks and work with cofounders to resolve them Translate customer feedback into product roadmap input Process Improvement Build tooling, templates, and automation to scale onboarding across hundreds of customers Create customer education materials to reduce manual effort Define and own internal tracking mechanisms and KPIs for onboarding timelines Key

Requirements

15 years in a customer-facing role consulting (McKinsey, PwC, Deloitte, Accenture) or customer success, implementation, ERP integrations, or solutions engineering at a VC-backed startup 1+ year at a VC-backed startup, top consulting firm, or otherwise elite company Strong project management skills comfortable managing 30+ implementations simultaneously Ability to debug and troubleshoot methodically or strong aptitude to learn technical concepts Hands-on B2B SaaS implementation experience preferred Experience demoing SaaS software to prospects preferred Familiarity with construction industry a plus Accounting concepts experience a plus Technical or CS degree a strong plus Top 30 US/Canada undergraduate school a strong plus Strong communication, people skills, and process orientation