Now Hiring - Big Door Realty - TPO Processor/Account Manager in Tempe, AZ

Full description of the position

Job Title: Internal TPO Processing Account Manager Account Executive Track

Company Overview

: TheLender AI is a cuttingedge mortgage technology company blending AIdriven lead generation, pipeline intelligence and referral ecosystems for wholesale / TPO channels. We're rapidly scaling, and our team thrives on innovation, execution and delivering outstanding partner service.

Position Summary

: We are looking for a driven, operationally savvy Internal TPO Processing Account Manager who will partner closely with our TPO brokers and correspondentsowning the file lifecycle from submission through closing while acting in an Account Executive capacity to deepen relationships, drive volume and elevate service standards. This role straddles operations + sales: you'll ensure loan files move efficiently while acting as the trusted pointofcontact for partners, positioning TheLender AI as their preferred platform.

Key Responsibilities

:

• Manage a portfolio of broker/ correspondent partners: serve as main liaison for partner onboarding, pipeline management, issue resolution and performance tracking.
• Own the loan file lifecycle: monitor submissions, track milestones, ensure documentation completeness, collaborate with underwriting/closers/funding to hit timeline targets.
• Present TheLender AI value propositions around processing efficiency, technology integration and partner ROI; educate and engage broker partners accordingly.
• Forecast and report on partner pipeline metrics, file volume, turntime, close ratios, and service KPIs.
• Identify bottlenecks or process gaps and drive continuous improvement initiatives with product/operations teams.
• Maintain deep knowledge of mortgage products (Conventional, FHA, VA, Correspondent, NonQM) and regulatory/ investor guidelines.
• Meet or exceed partner growth, retention and satisfaction goals; proactively engage to expand partnership scope.

Qualifications

:

• Minimum 5 years experience in mortgage lending processing/operations or TPO account management; experience working with brokers/correspondents is strongly preferred.
• Demonstrated ability to manage high volume pipelines, multiple files, deadlines and moving parts while maintaining accuracy and service excellence.
• Strong sales acumen: comfortable presenting, influencing partner decisions, and driving business growth in addition to managing operations.
• Excellent communication, relationship management and problemsolving skills.
• Techsavvy and quick to adopt new systems/LOS environments; able to translate technical/operational details into partnerfriendly language.
• Selfmotivated, resultsoriented and able to work in a fastpaced, scaling environment. Why TheLender AI?
• Competitive base salary + uncapped commission/bonus tied to partner volume and performance.
• Opportunity to join an emerging leader at the intersection of mortgage + fintech, with strong growth potential and visibility.
• Collaborative, highenergy culture that values initiative, innovation, and exceptional service.
• Flexible work options: remote/hybrid with travel for partner visits and conferences. Location: In Office: Tempe, Arizona How to Apply: Submit your resume and a cover letter highlighting your experience in mortgage processing, TPO partner management and how you've driven partnership growth. TheLender AI is an Equal Opportunity Employer. Job Type: Full-time Pay: $50,000.00 - $120,000.00 per year Work Location: In person