Now Hiring - Carmel Stone Imports - Commercial Account Manager in East Palo Alto, CA

Full description of the position

Carmel Stone Imports is seeking a highly organized, customer-focused Commercial Accounts Manager to oversee and grow our established network of commercial fabricators, tile contractors, installers, and trade partners throughout Northern California. Unlike a traditional sales role focused on cold calling, this position is responsible for maintaining long-standing customer relationships, providing exceptional service, managing complex commercial projects, and identifying opportunities to increase sales within existing accounts. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, communicates professionally with trade customers, and takes ownership of projects from initial quote through final delivery. Primary ResponsibilitiesAccount Management

• Serve as the primary contact for an established portfolio of commercial fabrication and installation accounts.
• Build long-term relationships through responsive communication and exceptional customer service.
• Conduct regular visits to customer shops and job sites to maintain strong partnerships.
• Identify opportunities to expand business within existing accounts. Sales & Estimating
• Prepare and follow up on quotations.
• Assist customers with product selection and specification.
• Recommend alternative materials when appropriate.
• Coordinate pricing, availability, and special orders. Project Coordination
• Manage commercial projects from order placement through delivery.
• Coordinate with purchasing, warehouse, logistics, and customer teams.
• Monitor project schedules and proactively communicate delays or issues.
• Ensure material is delivered accurately and on time. Customer Support
• Resolve customer concerns quickly and professionally.
• Coordinate replacements, returns, and warranty issues when necessary.
• Maintain consistent communication throughout each project. Internal Collaboration
• Work closely with inside sales, warehouse personnel, purchasing, and management.
• Maintain accurate customer information and project records within SAP Business One.
• Assist with forecasting upcoming commercial demand. Business Development
• Strengthen existing customer relationships.
• Identify additional opportunities for slabs, tile, porcelain, natural stone, and specialty products.
• Support management in expanding commercial market share. QualificationsRequired
• 3+ years of experience in:
• Natural stone
• Tile
• Commercial flooring
• Building materials
• Cabinetry
• Architectural products
• Construction supply OR equivalent commercial sales/account management experience.
• Strong relationship management skills.
• Excellent written and verbal communication.
• Highly organized with strong attention to detail.
• Ability to manage multiple commercial projects simultaneously.
• Comfortable reading plans and commercial project information.
• Valid California Driver's License.
• Ability to travel throughout Northern California. Preferred
• Experience working with:
• Fabricators
• Tile contractors
• General contractors
• Commercial installers
• Builders
• Architects
• Designers
• SAP Business One experience.
• Knowledge of natural stone and porcelain products.
• Experience estimating commercial projects. Skills The successful candidate will demonstrate:
• Exceptional customer service
• Strong follow-through
• Professional communication
• Problem-solving ability
• Time management
• Negotiation skills
• Project management
• Team collaboration
• Attention to detail
• Ability to remain calm under pressure Physical

Requirements

• Ability to lift and carry samples up to 40 pounds.
• Ability to walk warehouses, slab yards, fabrication facilities, and construction sites.
• Ability to travel throughout Northern California. Why Carmel Stone Imports? Carmel Stone Imports is one of Northern California's premier importers of natural stone, porcelain tile, and slabs. For more than three decades, we have built our reputation by providing exceptional materials and unmatched customer service to architects, designers, builders, fabricators, and homeowners. We believe relationships are everything. Our commercial customers rely on us as trusted partners, and we're looking for someone who shares our commitment to professionalism, responsiveness, and excellence. Pay: $90,000.00 - $110,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Paid time off Work Location: Hybrid remote in East Palo Alto, CA 94303