Now Hiring - MARS Restoration - Sales Administrator (Home Improvement) in Lanham, MD

Full description of the position

Position Summary

MARS Roofing is seeking a highly organized and detail-oriented Sales Administrator to support our growing residential roofing sales team. This position serves as the primary administrative liaison between Sales, Production, Customer Service, and Accounting to ensure a seamless customer experience from lead generation through project completion. The ideal candidate will possess exceptional organizational and communication skills, thrive in a fast-paced environment, and have experience coordinating multiple priorities while maintaining accuracy and professionalism.

Essential Duties and Responsibilities

• Provide daily administrative support to the Sales Manager and Sales Representatives.
• Create, review, and maintain customer files, contracts, proposals, and project documentation.
• Enter and maintain accurate customer information within the company's CRM system.
• Schedule appointments, inspections, customer meetings, and follow-up activities.
• Track sales opportunities and maintain accurate pipeline reports.
• Coordinate communication between Sales, Production, Customer Service, and Accounting to ensure timely project progression.
• Monitor contract status, permits, insurance documentation, supplements, and change orders.
• Prepare sales reports, KPI dashboards, commission reports, and performance metrics for management.
• Assist with onboarding and training new Sales Representatives on CRM processes and administrative procedures.
• Ensure all required documentation is complete before projects are submitted for production.
• Maintain organized electronic and physical filing systems.
• Assist customers by answering questions regarding project status, scheduling, invoices, and documentation.
• Support permit processing and material order coordination when necessary.
• Monitor outstanding documentation and follow up with customers, insurance carriers, and internal departments.
• Coordinate sales meetings, prepare agendas, and distribute meeting materials.
• Assist with recruiting activities, sales events, and marketing initiatives as requested.
• Maintain confidentiality of customer information and company proprietary data.
• Perform additional administrative duties as assigned.

Qualifications

• Associate's degree preferred; High School Diploma or GED required.
• Minimum of three (3) years of administrative experience, preferably supporting a sales organization.
• Experience within the roofing, construction, restoration, or home improvement industry is strongly preferred.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Experience using CRM software (Salesforce, JobNimbus, AccuLynx, JobProgress, or similar platforms) preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks while meeting deadlines.
• Exceptional attention to detail and accuracy.
• Professional demeanor with outstanding customer service skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Experience supporting outside sales teams.
• Knowledge of insurance restoration processes.
• Familiarity with residential roofing terminology and project lifecycle.
• Experience preparing reports and analyzing sales performance metrics. Physical

Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Frequent use of computers, phones, and office equipment.
• Ability to occasionally visit job sites or attend company events.

Benefits

MARS Roofing offers a competitive benefits package, which may include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Professional Development Opportunities
• Employee Referral Program
• Career Advancement Opportunities Why Join MARS Roofing? At MARS Roofing, we pride ourselves on delivering exceptional service, quality craftsmanship, and an outstanding customer experience. As a Sales Administrator, you will play a critical role in supporting our sales team and ensuring every customer receives a seamless experience from their initial inquiry through project completion. This role offers excellent opportunities for professional growth within a rapidly expanding company committed to employee success. Pay: $65,000.00 - $68,000.00 per year

Benefits

:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance Work Location: In person