Now Hiring - Elite Connector - Customer Account Manager in Detroit, MI

Full description of the position

Customer Account Manager About the Opportunity Elite Connector partnered with an established manufacturing organization who is seeking a Customer Account Manager to serve as the primary liaison between customers and internal teams. This position plays a critical role in managing customer relationships, supporting business growth, coordinating program execution, and ensuring customer expectations are met throughout the product lifecycle. The ideal candidate will thrive in a fast-paced manufacturing environment, possess strong commercial acumen, and enjoy collaborating with cross- functional teams to deliver exceptional customer service.

Key Responsibilities

Customer Relationship Management

• Serve as the primary contact for assigned customer accounts.
• Develop and maintain strong customer partnerships while ensuring a high level of customer satisfaction.
• Coordinate regular customer communications, business reviews, and program status updates.
• Act as an internal advocate for customer needs and expectations. Commercial & Contract Management
• Prepare quotations, pricing analyses, and customer proposals.
• Support contract negotiations, including long-term supply agreements and service contracts.
• Assist in pricing strategy development and margin analysis.
• Monitor commercial performance and identify opportunities for account growth. Forecasting & Business Planning
• Gather and analyze customer demand forecasts to support production planning activities.
• Identify potential risks, schedule changes, and fluctuations in customer demand.
• Contribute to revenue forecasting, budgeting activities, and sales planning initiatives. Program Coordination
• Partner with engineering, operations, supply chain, quality, finance, and program teams to ensure customer commitments are fulfilled.
• Facilitate issue resolution and coordinate corrective actions when challenges arise.
• Monitor program performance and communicate progress to both customers and internal stakeholders. Reporting & Systems Management
• Maintain accurate account, order, and forecast information within ERP and CRM systems.
• Track and report key performance indicators, including delivery performance, revenue metrics, and customer scorecards.
• Prepare summaries and presentations for leadership review.
• Develop and maintain communication plans to ensure alignment across departments. Customer Issue Resolution
• Manage customer concerns related to quality, warranty claims, delivery performance, and product nonconformances.
• Coordinate investigations and corrective actions with internal teams.
• Ensure timely communication and closure of customer requests and issues.

Qualifications

Required

• Bachelor's degree in Business, Engineering, Supply Chain, or a related field.
• Minimum of 5 years of experience in program management, account management, or customer-facing roles within a manufacturing environment.
• Experience working with ERP/MRP systems and transactional business processes.
• Strong experience developing customer proposals, quotations, and pricing packages (market segment pricing).
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Excellent communication, negotiation, and relationship-building skills. Preferred
• Experience supporting aerospace or defense manufacturing programs.
• Knowledge of estimating, costing methodologies, and profit margin analysis.
• Familiarity with production planning and supply chain operations. Physical

Requirements

• Ability to work at a computer workstation for extended periods.
• Manual dexterity required to operate standard office equipment.
• Ability to review electronic and printed documentation for prolonged periods. Pay: Up to $145,000.00 per year

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance Application Question(s):
• How many years of experience do you have in market segment pricing? Work Location: In person