Now Hiring - StretchLab Columbia - Wellness Advisor / Front Desk Membership Sales - Senior, Lead or Manager level preferred in Columbia, MD

Full description of the position

Job description: A boutique wellness experience that delivers results our clients consider essential. Experienced. Confident. Proactive. High-energy grounded in empathy, care, and authenticity. You have:

• Prior management or team-lead experience
• Sales or client-facing experience in wellness, hospitality, fine dining, or luxury retail
• The ability to influence, guide, and develop others
• Strong executive functioning skills ability to prioritize, take ownership, and move initiatives forward to completion with minimal oversight, while ensuring thoughtful execution and details are accurate
• Confidence operating independently within established systems and standards, with self-management, integrity, and accountability
• Exceptional professionalism, maturity, and good judgment serving as a trusted right hand to the owner while driving sales and business growth You're ready to:
• Create elevated, white-glove, personable client experiences that drive high-ticket sales, conversions, and long-term retention to ensure long-term sustainability and success of the business
• Follow up withwarmleads and past prospects by making 50+ outbound calls per day to continue conversations and guide next steps
• Confidently help people think through their lifestyle to make time and room in their life and budget for stretching to close membership sales and stretch packages
• Handle objections and customer service situations that require de-escalation with care, empathy, and poise, keeping client satisfaction top of mind while discerning what's fair and reasonable for the business financially.
• Take initiative, anticipate studio and owner needs, and keep operations running smoothly, efficiently and to a standard of excellence You might be a:
• Corporate professional ready for a more people-focused career shift
• Career professional returning to the workforce after time dedicated to family
• Teacher or educator transitioning to a new career skilled at multitasking and navigating chaos, parents, and competing priorities with empathy, patience and poise
• Manager from a fast-paced, high-end dining or hospitality environment who thrives in premium service and team leadership If this sounds like you we'd love to meet you. Who We Are We help people move better, feel better, and live better every day. We deliver premium one-on-one assisted stretching through a science-backed method rooted in evidence-based research, incorporating PNF techniques to improve mobility, recovery, and performance. Our Columbia studio blends:
• The strength of Xponential Fitness the global leader in boutique wellness, with sister brands including Club Pilates, YogaSix, Pure Barre, and BFT and thousands of locations worldwide.
• The care and connection of hands-on local ownership.

What You'll Do

• Be the face and voice of the studio
• Deliver exceptional first-timer and member experiences consistently yourself and through other staff
• Drive membership sales and other revenue growth
• Support studio events and community outreach to drive lead collection and sales
• Collaborate with the team to keep daily operations flowing and regularly check in with the owner

Compensation

&

Benefits

• $16$24 per hour + commissions + performance bonuses
• Clear growth path into Senior, Lead, or Manager roles advancement possible within 90 days based on performance and fit (management track shared later in the hiring process)
• Free stretch membership
• Healthcare stipend
• Paid Time Off
• Team outings, free snacks, sparkling water, and other studio perks Pay: $16.00 - $24.00 per hour

Benefits

:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance Application Question(s):
• ATTENTION: Answering all the pre-screening questions below are required for consideration for this role. Respond to this question with "I understand."
• When were the last 3 times you called out of work and what were the reasons?
• Why do you want to work at StretchLab?
• Describe your experience (and number of years of experience) with sales in fitness, wellness, or service industries. Include what type of formal or informal training you've had. Ability to Commute:
• Columbia, MD 21045 (Required) Work Location: In person