Now Hiring - Storage Partners - Sales & Customer Service Assistant Property Manager in Lorton, VA

Full description of the position

Sales & Customer Service Assistant Property Manager Join our growing self-storage team as a Sales & Customer Service Assistant Property Manager, where your ability to build relationships and convert customer inquiries into rentals directly contributes to the success of the property. We're looking for an energetic, goal-oriented professional who enjoys helping customers, thrives in a fast-paced environment, and is motivated by achieving sales goals while delivering an exceptional customer experience. Key ResponsibilitiesSales & Customer Experience

• Convert phone, online, and walk-in inquiries into new rentals through consultative selling.
• Build rapport with prospective customers and recommend storage solutions that best fit their needs.
• Consistently achieve occupancy and revenue goals through effective sales techniques and customer follow-up.
• Conduct proactive outreach to leads and follow up on quotes to maximize rental conversions.
• Promote additional products and services that enhance the customer experience.
• Deliver outstanding customer service that creates loyal, long-term tenants and referral opportunities. Customer Account Management
• Process rentals, move-ins, move-outs, lease agreements, and payments accurately.
• Maintain tenant records using property management software.
• Assist customers with account questions, billing inquiries, and payment solutions.
• Support collections by following up on delinquent accounts professionally and respectfully. Property Operations
• Help maintain a clean, safe, and welcoming facility.
• Conduct routine property inspections and report maintenance or security concerns.
• Coordinate maintenance requests with vendors and ensure timely resolution.
• Follow company policies and operational procedures to ensure efficient daily operations.

Qualifications

• Previous experience in sales, retail, customer service, leasing, hospitality, banking, or property management preferred.
• Proven ability to build relationships, overcome objections, and close sales.
• Excellent communication, interpersonal, and phone skills.
• Customer-focused with a positive, solution-oriented attitude.
• Comfortable using computers, CRM systems, and property management software.
• Strong organizational and multitasking skills.
• Dependable, self-motivated, and team-oriented.
• Experience with payments, contracts, or collections is a plus.
• Bilingual candidates are encouraged to apply. What We Offer
• Competitive hourly pay plus performance-based bonuses and incentives.
• Opportunities for career growth and advancement.
• Comprehensive training and ongoing professional development.
• A supportive, collaborative team environment.
• The opportunity to make a measurable impact on the property's growth and success. Ideal Candidate You enjoy meeting new people, helping customers solve problems, and turning conversations into sales opportunities. You are motivated by goals, confident communicating with customers, and committed to delivering exceptional service while contributing to the success of the property. If you're looking for a role where sales performance and customer satisfaction go hand in hand, we'd love to hear from you. Job Type: Full-time Pay: $16.00 - $20.00 per hour Application Question(s):
• Are you able to work on Saturdays? Shift availability:
• Day Shift (Preferred) Ability to Commute:
• Lorton, VA 22079 (Preferred) Work Location: In person