Now Hiring - Global Technology (MI) - Sales Associate in Troy, MI

Full description of the position

Small family owned store offering a high end boutique shopping experience to our Customers Herald Wholesale, one of the premier Bathroom and Lighting Suppliers, has a Sales Associate position available! We are looking for a result-driven retail Sales Associate to be responsible for all sales efforts; from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers both in person and over the phone to determine their needs, answer their questions about our products, and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store's visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store's sales goals. RESPONSIBILITIES

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
• Go the extra mile to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store's design) SKILLS
• Proven work experience as a Retail Sales Associate, Sales Representative or similar role
• Basic understanding of sales principles and customer service practices
• English Proficiency, written and verbal
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts PHYSICAL DEMANDS
• Must be able to perform the following with or without reasonable accommodations:
• Majority of shift will be spent moving throughout the showroom
• Retrieve material from shelves and floor stacks and lift/carry up to 30 pounds About Herald Wholesale: Herald Wholesale Premier Bath, Lighting, and Hardware offers customers a personalized 12,000 square foot showroom located in Troy Michigan that showcases some of the worlds finest Plumbing, Lighting and Door Hardware. Premier Architects, Builders, Designers, and Re-modelers have brought their customers to Herald Wholesale for over 50 years to experience the finest, most unique, and beautiful products the bath, lighting, and hardware industry has to offer. Our expert staff has over 100 years of combined experience. Our expertise is only surpassed by our friendliness and a desire to make this one of the best shopping experiences ever! We can satisfy any needs from a single faucet to an entire house of plumbing. In addition we offer lighting, interior & exterior door hardware, cabinet hardware, custom glass enclosures, furniture vanities, mailboxes, wall plaques, and much more. We know that today Customers can find just about anything they want on the internet. The problem is, they can't touch it or feel it. They can't experience the quality and the beauty first hand. We have several live showroom displays, shower heads, hand showers, and over 30 live kitchen & bar faucets. If they have problems, it is often difficult to get anyone to help when they are hundreds of miles away and they already have your money. We are committed to providing our Customers with personalized service.

Benefits

:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance Experience:
• kitchen and Bath Design and Sales: 5 years (Required) Ability to Commute:
• Troy, MI 48084 (Required) Work Location: In person