Now Hiring - IKEA - IKEA Call Center Sales Training Specialist I in Baltimore, MD

Full description of the position

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and . Join the team and start a better life for yourself."

• Location Baltimore
• Employment type Full Time Permanent co-worker
• Department Customer Relations
• Anticipated Closure Date 2026-07-26 You already applied for this job. IKEA Call Center Sales Training Specialist I with Facebook IKEA Call Center Sales Training Specialist I with LinkedIn IKEA Call Center Sales Training Specialist I with Twitter Candidate profile (title) About this work area Candidate profile (text) - Default language Secure excellent competence level among Sales Generalists in relation to a specific skill area by keeping them well supported, informed, trained and ensuring excellent knowledge availability. Key responsibilities (title) What you'll be doing day to day Key responsibilities (text) knowledge, news and ways of working connected to the area of expertise, to enable Sales Generalists to always have a commercial mindset and secure a great remote customer experience, thus building trust in the IKEA brand.
• Evaluate skill performance within the area of expertise, suggest improvement areas and via Remote Team Leaders enable Sales Generalists to work on potential, as well as build on strengths, thus contributing to reaching individual and team goals.
• Carry out local learning delivery, review and validate the content of learning to secure local relevance and a high level of competence among Sales Generalists.
• Collaborate with multiple stakeholders across Ingka connected to the area of expertise to be able to update Sales Generalists on range changes and commercial activities, as well as to secure that RCMP perspectives continuously influence relevant processes and are represented in all relevant forums.
• Collaborate with Knowledge Specialists to ensure that content connected to the area of expertise is communicated in a qualitative and accurate way, in order to ensure Sales Generalists get all context needed to serve customers in the best possible way.
• Training and onboarding new RCMP co-workers, additionally supporting experienced co-workers to improve their performance
• Responsible for creating and localizing new educational material in partnership with Experience Design (XD) Team, IKEA Learning & Development, Leadership & Competence resources and group; system roll out and/or upgrades and maintaining learning resources
• Identify Co-worker skill gaps and performance patterns providing coaching and feedback to create an educated and motivated Co-worker
• Access and identify multiple learning styles to meet training needs for successful Co-worker development
• To access and identify training needs to gain a comprehensive understanding of where co-workers may need additional development support
• Provide customer support directly to the customer (through all remote channels including live video calls) to develop and keep own expertise up to date as well as to maintain customer focus and communication skills
• The ability to foster a positive environment to get the Co-worker excited about learning new information and skills
• Utilize surveys, data and recorded calls to capture and identify training/development opportunities, task related challenges and resource tool development. Team vision ( title) Our team within IKEA Team vision (text) At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people! Let's connect ! Lets connect Job Type-Permanent,

Benefits

Eligible- yes We offer competitive benefits and perks, such as medical and Rx

• , dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more. PAY DISCLOSURE- The ideal pay range for this role is $57,914-83,107.50 based on the Baltimore Pay Tier. The pay range may vary based on your location. This position is hybrid role with 3-5 days a week in the office and subject to change. The successful candidate must live within a commutable distance to the IKEA Remote Customer Meeting Point Office in Nottingham, MD, IKEA Store in Houston Texas or IKEA Store in Denver Colorado . Local section (title)

Qualifications

Local section (text) Minimum 2 years of related experience

• Fluent in English and local language, both written and spoken The starting rate/ salary for this position ranges from 57914 USD to 83107.25 USD and will be based on relevant work experience. #
• Why you will love us
• From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, to create a better everyday life for the many people inspires and guides us in everything we do. This is IKEA. What we all have in common
• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!