Now Hiring - Basil Family Dealerships - Business Development Representative in Buffalo, NY

Full description of the position

• Competitive hourly pay of $20.00$24.00 , based on experience.
• Performance-based incentive opportunities.
• Paid training and ongoing professional development.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Employee discounts on vehicles, service, and parts. Opportunities for advancement within the Basil Family Dealerships.
• Schedule: Full-time position with flexible scheduling, including some evenings and Saturdays as business needs require. Ready to Join Our Team? If you're passionate about delivering outstanding customer service and want to grow your career with a respected automotive organization, we'd love to hear from you. Apply today and become part of the Basil Family Dealerships team!
• Sales & Service Business Development Representative (BDR) Pay: $20.00$24.00 per hour Join the Basil Family Dealerships Team The Basil Family Dealerships is seeking an enthusiastic, customer-focused
• Sales & Service Business Development Representative (BDR)
• to join our growing team. If you enjoy helping people, thrive in a fast-paced environment, and have strong communication skills, this is an excellent opportunity to build a rewarding career with one of the region's leading automotive groups. As a Business Development Representative, you'll be the first point of contact for customers interested in purchasing a vehicle or scheduling service. You'll play a key role in creating an exceptional customer experience by responding to inquiries, scheduling appointments, and supporting both our Sales and Service teams.

Responsibilities

• Respond promptly to inbound phone calls, emails, text messages, and online inquiries.
• Engage with prospective and existing customers in a friendly, professional, and consultative manner.
• Schedule and confirm appointments for Sales and Service departments.
• Follow up with customers to ensure a positive experience and encourage appointment attendance.
• Maintain accurate customer information and activity within the dealership CRM.
• Meet daily, weekly, and monthly performance goals for appointments, customer contact, and follow-up.
• Collaborate with Sales and Service teams to provide a seamless customer experience.
• Represent the Basil Family Dealerships with professionalism and exceptional customer service.
• Previous customer service, call center, retail, hospitality, or sales experience is preferred but not required.
• Excellent verbal and written communication skills.
• Comfortable using computers and learning CRM software.
• Strong organizational skills with attention to detail.
• Positive attitude, self-motivated, and goal-oriented.
• Ability to multitask in a fast-paced environment.
• Reliable attendance and a strong work ethic.