Now Hiring - Lara Motors - BDC Representative Dealership in Houston, TX

Full description of the position

A Business Development Center (BDC) Representative is responsible for generating sales opportunities by managing customer communication, scheduling appointments, and supporting the sales team. In automotive dealerships, the BDC serves as the first point of contact for customers who inquire online, by phone, or through social media. Business Development Center (BDC) Representative

Job Description

Position Summary

: The Business Development Center (BDC) Representative is responsible for responding to customer inquiries, following up with sales leads, scheduling appointments, and providing exceptional customer service to increase vehicle sales and customer satisfaction. The BDC works closely with the sales department to ensure every lead is contacted promptly and professionally.

Key Responsibilities

• Answer incoming phone calls, emails, text messages, and online inquiries.
• Contact internet leads and follow up with potential customers.
• Schedule appointments for customers to visit the dealership.
• Confirm appointments and send reminders.
• Maintain accurate customer information in the dealership CRM system.
• Follow up with customers who have visited the dealership but have not purchased.
• Build relationships with new and existing customers.
• Meet daily, weekly, and monthly appointment and sales goals.
• Coordinate with the sales team to ensure a smooth customer experience.
• Handle customer questions regarding inventory, financing options, and dealership services.
• Maintain a professional and positive attitude in all customer interactions.

Qualifications

• High school diploma or equivalent.
• Previous customer service, call center, or sales experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Ability to work in a fast-paced environment.
• Bilingual (English/Spanish) is a plus, especially in diverse markets. Skills
• Customer service
• Sales and lead generation
• Phone etiquette
• Time management
• Communication
• Problem-solving
• Teamwork
• Attention to detail Performance Metrics BDC Representatives are commonly evaluated on:
• Number of outbound calls made
• Response time to new leads
• Appointment set rate
• Appointment show rate
• Sales conversion rate
• Customer satisfaction scores Typical

Work Environment

• Automotive dealerships
• Sales offices
• Customer call centers
• Full-time, including evenings and weekends as needed A successful BDC Representative is energetic, organized, customer-focused, and motivated to help convert inquiries into dealership appointments and ultimately vehicle sales. Their role is essential in increasing sales opportunities and ensuring every customer receives prompt, professional service. Tipo de puesto: Tiempo completo, Temporal, Comisin Sueldo: A partir de $72,000.00 al ao Lugar de trabajo: Empleo presencial