Now Hiring - Customers.ai - Account Executive (AE) in Boston, MA

Full description of the position

Account Executive (AE)

Benefits

Offered: Medical, Dental Employment Type: Full-Time CustomersAI Account Executive

Job Description

CustomersAI is transforming how eCommerce brands identify, understand, and convert their customers through real-time visitor identification, journey tracking, and advanced lifecycle remarketing. Backed by ScOp Venture Capital (led by DoubleClick founder Kevin O'Connor) and serial entrepreneur Larry Kim (who sold WordStream for $150M), CustomersAI is growing quickly and seeking a high-performing Account Executive to join our team. The Account Executive will play a key role in expanding our customer base across fast-growing eCommerce and DTC brands. Reporting directly to the Head of GTM, you will be responsible for sourcing, pitching, and closing new business with Shopify merchants (our core ICP) and brands using Klaviyo or other ESPs. This is a full-cycle, outbound-driven role ideal for someone who enjoys hunting, networking, and building pipeline through events, social channels, and agency ecosystems. How You'll Make a Difference

• Own the full sales cycle from outbound prospecting to discovery, demo, proposal, and close
• Build and manage a strong pipeline of Shopify and DTC brands doing $10M+ in revenue
• Generate opportunities through outbound outreach, events, LinkedIn, Slack communities, and ecosystem partners
• Collaborate with agencies and integration partners to source referrals and joint-selling opportunities
• Communicate CustomersAI's value across identity resolution, lifecycle revenue lift, paid media efficiency, and onsite conversion
• Maintain excellent CRM hygiene, forecasting accuracy, and proactive communication with GTM leadership

Who You Are

• 3+ years of full-cycle SaaS, MarTech, adtech, or eCommerce sales experience
• Proven success exceeding quota in outbound-heavy roles
• Strong understanding of Shopify, Klaviyo, and the broader DTC ecosystem Confident speaking about revenue impact, ROAS, lifecycle metrics, and attribution
• Skilled at creating pipeline through outbound, events, partners, and social engagement
• Genuine enthusiasm for the DTC world and the operators, agencies, events, and conversations that shape it
• Highly self-motivated and comfortable operating in a fast-paced, early-stage environment Why Join Us?
• Sell a differentiated identity platform adopted by fast-growing brands like Karen Kane, Good Good Golf, and Ministry of Supply
• Work directly with the Head of GTM and influence the sales playbook from day one
• Growth opportunities as the GTM team scales
• Competitive OTE of $180K$200K, plus equity upside
• Join a high-velocity startup backed by world-class operators and investors