Now Hiring - Marcotte Ford - Automotive Sales BDC Agent in Holyoke, MA

Full description of the position

Job Title: Automotive Sales BDC Agent (Call Center Focused) Job Type: Full-time Pay: $50,000 $80,000 per year (hourly base + performance-based bonuses) Work Location: On-site | One Location Who We Are: Marcotte Ford is a family-owned, single-point dealership that believes consistent follow-up and strong communication drive sales success. Our BDC is a key part of our sales operation, working hand-in-hand with our sales team to create quality opportunities and a great customer experience. We value teamwork, accountability, and long-term growth in a supportive, professional environment. Position

Overview

: As a Sales BDC Agent , your primary focus is generating showroom traffic and sales opportunities. This is a phone- and internet-based sales role where success is measured by appointments set, shown, and sold. If you enjoy sales, follow-up, and seeing your effort directly impact your income, this role offers strong earning potential.

What You'll Do

:

• Handle inbound and outbound sales-focused calls
• Respond promptly to internet leads, texts, and emails related to vehicle sales
• Make outbound follow-up calls to new and unsold prospects
• Set, confirm, and re-confirm sales appointments
• Use proven call scripts and sales processes
• Build rapport and identify customer needs to drive appointments
• Accurately document all customer activity in the CRM
• Work closely with the sales team to ensure strong appointment handoffs
• Contribute to meeting sales goals for calls, appointments, and show rates Schedule:
• 8-hour shifts
• 5 days per week
• Saturday availability required What We're Looking For:
• 1 year of customer service or sales experience (preferred)
• Call center or automotive sales experience is a plus
• Confident, professional phone skills
• Strong follow-up and organizational habits
• Goal-oriented while remaining team-focused
• Coachable and open to feedback
• Basic computer and CRM proficiency
• Valid Driver's License with a clean driving required What We Offer:
• $50,000$80,000 annual earning potential
• Hourly base pay plus performance-based bonuses
• 401(k) with Match
• Health, Dental, Vision & Group Life Insurance
• Additional Voluntary Life Insurance, LTD & Accident Insurance
• Paid Time Off
• Paid Holidays
• Milestone Anniversaries are recognized & celebrated
• Employee Discounts
• Paid training and ongoing coaching
• A supportive, family-style dealership culture
• Opportunity to grow within the sales department