Now Hiring - The Piazza Center for Plastic Surgery - Surgical Sales Specialist in Austin, TX

Full description of the position

Patient Consultant The Piazza Center for Plastic Surgery & Advanced Skin Care Position

Overview

The Patient Consultant is the primary owner of the patient journey at The Piazza Center for Plastic Surgery & Advanced Skin Care. This individual serves as the single point of contact for prospective and active patientsfrom the first inquiry through consultation, financial planning, and onsite consultation experience. This role blends patient advocacy, sales excellence, and brand representation, requiring exceptional communication skills, emotional intelligence, organization, and deep procedural knowledge. The Patient Consultant is a trusted advisor to patients and a strategic partner to Dr. Piazza and our clinical team.

Key Responsibilities

Patient Journey Ownership

• Serve as the main point of contact for all new and existing patient leads
• Guide patients seamlessly from initial inquiry virtual pre-consult in-office consultation financial planning surgery scheduling
• Be present and available for patients on consultation days as their dedicated guide and advocate
• Maintain consistent, high-touch communication before and after consultations
• Coordinate with teammates the patient needs and files
• Professional conduct at all times Lead Management & Conversion
• Fully manage our CRM system and own it
• Timely response to all inbound inquiries (calls, web, forms, messages)
• Accurate data entry and pipeline placement
• Lead follow-up, nurturing, and conversion
• Monitor incoming phone calls and online inquiries with urgency and professionalism
• Own lead response time, follow-up cadence, and patient conversion experience
• Ensure no lead is lost, delayed, or mishandled
• Meet sales KPIs
• Meet performance KPIs Consultation & Financial Counseling
• Conduct virtual pre-consultation calls via video
• Provide clear, transparent financial education, including:
• Procedure pricing
• Surgical quotes
• Financing options
• Bundled or staged treatment plans
• Present treatment plans with confidence, empathy, and accuracy
• Act as a trusted financial and procedural resource for patients Brand Ambassador & Knowledge Expert
• Represent The Piazza Center brand with warmth, professionalism, and excellence
• Maintain expert-level knowledge of all services offered, including:
• Surgical procedures
• Non-surgical aesthetic treatments
• Skin care and advanced technologies
• Speak confidently and accurately about procedures, outcomes, timelines, and expectations
• Uphold the luxury, trust, and integrity of the practice at all times

Qualifications

• 15+ years in plastic surgery, aesthetics, concierge medicine, or high-end medical sales (preferred)
• Proven experience in patient consulting, lead management, or surgical coordination
• Strong sales, relationship-building, and closing skills
• Exceptional verbal and written communication
• High emotional intelligence and ability to manage sensitive conversations
• Experience with CRM or lead management systems (LeadLoop and Patient Now experience a plus)
• Highly organized with strong attention to detail
• Comfortable with virtual consultations and technology What Success Looks Like
• Patients feel guided, informed, and cared for at every step
• Leads are responded to promptly and consistently
• Dr. Piazza's schedule is optimized and protected
• Consultation days run smoothly and efficiently
• Patients trust this role as their person at The Piazza Center
• Conversion rates, patient satisfaction, and brand loyalty increase Pay: From $25.00 per hour

Benefits

:

• Health insurance
• Paid time off Work Location: In person