Now Hiring - RiverStone Resort & Spa - Group Sales Coordinator in Pigeon Forge, TN

Full description of the position

Job Summary

The Group Sales Coordinator is an integral part of ensuring the Group Sales department runs smoothly and efficiently. This fast-paced role provides full administrative, coordinating, and account management support for all group business across our portfolio of company-owned hotels. The ideal candidate is organized, competent, and highly professional, with the ability to manage critical deliverables, maintain database accuracy, and proactively seek new business.

• Core

Responsibilities

Administrative & Sales Team Support

• Team Assistance : Provide full administrative support to all group sales team members.
• Lead Handling : Answer incoming inquiry calls, transferring them to the respective team members or resolving them directly as instructed.
• Communication : Respond promptly and professionally to all phone calls, emails, and business correspondence.
• Office Maintenance : Manage and keep all digital and physical records up to date in the sales office filing system.
• Sales Analytics : Generate and distribute weekly, monthly, quarterly, and annual sales reports as requested.
• Account & Booking Management
• CRM Data Integrity : Create and maintain detailed, up-to-date group records in the companys CRM sales database throughout the booking lifecycle.
• Deadline Tracking : Proactively contact group clients to secure critical deliverables, including signed contracts, deposits, payments, final room counts, and rooming lists.
• Inventory Coordination : Manage rooming lists and group room blocks directly across multiple property management systems.
• Property & Client Relations
• Hotel Liaison : Collaborate directly with operations teams at respective company-owned hotels to fulfill group and event requirements.
• Site Inspections : Conduct professional hotel site tours, exhibiting key property features and benefits to prospective clients.
• RFP Management : Efficiently respond to assigned Requests for Proposals (RFPs) for group segments.
• Business Development : Proactively seek new business through cold calling, attending trade shows, participating in local events, and networking.
• Contract Negotiations : Create and negotiate customized contracts for group blocks, corporate rates, and catering events.
• Client Retention : Build and maintain long-term relationships with key accounts, event planners, and travel advisors.
• Job

Requirements

• Experience : Previous experience in an office environment, hospitality role, or project coordinating position is highly preferred.
• Industry Knowledge : A thorough understanding of sales office procedures, hospitality group booking Lifecycles, or hotel operations.
• Communication Skills : Excellent written, verbal, and interpersonal communication skills with a strong customer-service mindset.
• Work Style : High level of self-motivation, organization, and attention to detail.
• Multitasking : Proven ability to prioritize, multi-task, and move quickly from one task to the next with speed and accuracy.
• Technical Skills : Strong computer literacy, including proficiency in Microsoft Office (Outlook, Word, Excel).
• System Familiarity : Ability to comfortably learn and operate dedicated sales database systems (CRM) and multiple hotel property management systems (PMS). Brand: RiverStone Resort Address: 212 Dollywood Lane Pigeon Forge, TN - 37863 Property Description: REN - 212 Dollywood Lane, Pigeon Forge, TN Property Number: REN