Now Hiring - Digital.ai - Technical Account Manager in Atlanta, GA

Full description of the position

• Own platform usage and adoption KPIs across assigned clients.
• Lead onboarding and training sessions for clients after platform access is granted.
• Run product demos and explain key Elevate features in a clear, client-friendly way.
• Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
• Proactively introduce new platform features, dashboards, AI tools, and agents.
• Identify adoption gaps and create action plans to increase active platform usage.
• Collect client feedback and translate it into clear product and data recommendations.
• Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
• Support Sales and Client Services teams with technical product expertise when needed.
• 3+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.
• Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.
• Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.
• Experience conducting client trainings or product onboarding sessions.
• Ability to work cross-functionally with Product, Data, Client Services, and technical teams.
• Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.
• Strong project management and follow-up skills.
• Excellent written and verbal English.