Now Hiring - Klingspor Abrasives, Inc. - Inside Sales Representative in Hickory, NC

Full description of the position

KLINGSPOR Abrasives is currently seeking an Inside Sales Representative for Territory Coverage

Job summary

Open Territory Sales Representatives interact with outside sales and other team members to

grow existing customers and meet or exceed monthly sales quotas in areas where an outside

sales rep is absent. Duties of an inside sales representative include contacting existing

clients, explaining how a product works, attending sales meetings, testing products and

negotiating prices.

Summary of essential job functions

1) Generate new and repeat sales by providing product and technical information in a timely

manner.

2) Determine customer requirements and expectations in order to recommend specific

products and solutions.

3) Recommend alternate products based on cost, availability, or specifications.

4) Present price, credit, and terms in accordance with standard procedures and customers’

profitability profiles.

5) Accurately process customer transactions such as orders, quotes, or returns.

6) Provide accurate information regarding availability of in-stock items.

7) Obtain accurate information from vendors relating to shipment dates and expected date

of delivery.

8) Proactively recommend items needed by customers to increase customer satisfaction

and improve transaction profitability.

9) Increase sales and average order size by means of cross-selling, up-selling, add-on

sales, and offering promotional sale items.

10) Educate customers about terminology, features and benefits of products in order to

improve product related sales and customer satisfaction.

11) Contact customers following sales to ensure ongoing customer satisfaction and resolve

any complaint.

12) Fill requests for catalogs, information, or samples.

13) Remain current on consumer preferences, changes in local codes, and product

developments by attending sales meetings, vendor training and trade shows, or reading

trade journals.

14) Setup and maintain customer files.

15) Identify trends in customer satisfaction or dissatisfaction.

16) Present a professional image at all times to customers and vendors.

17) Answer phones from customers

18) Perform other duties as assigned.

Minimum requirements

Excellent communication skills, organizational skills, efficient computer skills, and basic knowledge

of KLINGSPOR’s products.

Abilities required

Excellent selling skills, Public Speaking and Presentation skills, Use of enterprise

software applications, Contact Management software, MS Excel and other Microsoft

Office programs.

KLINGSPOR offers thorough systems and product training during the onboarding process.

Standard work hours: 8:00 AM - 5:00 PM EST.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, age, veteran status, or on the basis of disability or any other federal, state or local protected class.