Now Hiring - Pathway Group, Inc - Part Time e-Commerce /Customer Service Associate (Mandarin) in Rancho Cucamonga, CA

Full description of the position

Part-Time eCommerce & Customer Service Associate Pay Rate: $18-$20/hour Schedule: 8:00 AM - 4:30 PM Hours: Part-time, up to 25 hours per week Position Summary We are seeking a reliable and detail-oriented Part-Time eCommerce & Customer Service Associate to support our online sales channels and customer experience. This role will focus on assisting customers with online order questions, supporting Shopify and Amazon operations, creating digital assets, and maintaining website content. Key ResponsibilitieseCommerce Operations & Customer Service * Assist customers with online order questions, including order status, shipping, returns, exchanges, and product information * Provide basic customer support for Shopify and Amazon orders in a professional and timely manner * Monitor and respond to customer messages, reviews, and feedback * Assist with order management, refunds, exchanges, and issue resolution * Support Amazon Seller Central operations, including case management and listing updates Graphic Design & Creative Support * Create and update digital assets for the website, email marketing, social media, Meta ads, and online marketplaces * Assist with product images, banners, promotional graphics, and marketing materials * Maintain brand consistency across all visual content * Support creative concepts for campaigns, product launches, and promotions * Be familiar with Adobe Photoshop and assist with basic image edits and design updates Website & Platform Management * Assist with updates to Shopify and Amazon platforms, including product listings, pricing, promotions, banners, and content changes * Ensure website content is accurate, up to date, and aligned with brand guidelines * Support landing page updates and seasonal or promotional campaigns * Collaborate with the Marketing team and external digital marketing agency Qualifications & Skills * 1-3 years of experience in eCommerce, customer service, graphic design, or a related role * Hands-on experience with Shopify and Amazon Seller Central * Familiarity with Adobe Photoshop (basic to intermediate level) * Strong customer service skills with a professional and empathetic communication style * Proficiency in Adobe Illustrator and Adobe XD preferred * Basic understanding of eCommerce best practices and online merchandising * Strong attention to detail with the ability to manage multiple tasks simultaneously * Ability to work independently and collaboratively in a fast-paced environment PROD1 Job Type: Part-time Pay: $23.07 - $27.78 per hour Expected hours: 25 per week Benefits: * Dental insurance Application Question(s): * Are you bi-lingual Mandarin/Chinese? Work Location: In person