Now Hiring - Pro-Air Mechanical Inc - HVAC/Refrigeration Service Manager in Orlando, FL

Full description of the position

Overview We are seeking a dynamic and experienced HVAC/Refrigeration Service Manager to lead our service operations, ensuring top-tier maintenance, repair, and installation of heating, ventilation, air conditioning (HVAC), and refrigeration systems. This role offers an exciting opportunity to oversee a team of skilled technicians, manage complex projects, and uphold the highest standards of service excellence. The ideal candidate will possess strong mechanical knowledge, field service expertise, and a passion for delivering exceptional customer solutions in construction, property maintenance, and equipment repair. Join us to drive innovation and efficiency in a fast-paced environment where your leadership makes a real impact! Utilize your experience, skills, honesty, and work ethic to better Pro-Air Mechanical, Inc. for its clients and employees. Always striving to pursue our passion " By putting people first we create opportunities for personal and professional growth"and constantly representing our Core Values " The Problem Solvers", Do the Right Thing", Together We Stand" and "Have Fun and Be Safe". Job Responsibilities: Overseeing and assisting Supervisors in performing their department responsibilities such as time management, coaching, leadership, manpower needs, and prioritizing tasks. Assure that all calls are completed in a timely manner. Maintain close communication with Technicians/Coordinators/Supervisors to proactively determine when your assistance is required in resolving problems. Including, but not limited to, o Daily debriefs by Dispatchers (morning/afternoon). o Communicating/meeting with Supervisors/Safety Coordinator weekly. Meet with Operations Manager weekly as needed. Maintaining your Service KPI (key performance indicator), will be assigned and viewed in BuildOps/GPS. o Callback Percentages (below <4%) o First Time Fixes (above 65%) o Multiple Trips Tickets (below <5%) defined as 3 or more visits. o Fleet Safety Score (85% or above) o Warranty Part Credits (95% or above) Weekly reviewing GPS/Camera telematics system and maintain our fleet safety KPI. o Confirming GPS/Cameras are working properly and coaching as needed. o Reviewing employees bad driving behaviors and provide the needed coaching. Some examples are, Major Speeding Events-event 10 or more mph above the defined limit (80mph). Minor Speeding Events-event less the 10mph the defined limit (80mph). Rapid Acceleration-event triggered by a velocity increase greater than 8.5mph/sec. Harsh Braking- event triggered by a velocity reduction greater than 6.5mph/sec. Idle Alerts-event triggered when a vehicle idles above 25minutes. Posted Speeding Alert-event triggered when a vehicle goes 20mph above the posted speed sign. Provide technical assistance and advice to both customers and technicians, as the situation requires. Participate in continuing education both technical and leadership training. Address or oversee the resolve of secondary callbacks as needed. If possible, have Supervisors address callbacks with Technician onsite. If not possible, you will address callbacks with Technician while communicating with Supervisors. Follow up and verify issue has been resolved and client is satisfied. Responsible for managing accounts and resolving discrepancies with upset clients. Including visiting locations and meeting with clients to go over concerns. Most of the concerns will be brought to you by the Account Manager in which you will back to them. Both you and the Account Manager will determine who will be responsible for reaching out to the client. After communicating with client, you'll provide a follow-up email with the Account Manager and Ops Manager. Assist with recruiting, interviewing, hiring/terminating, training, for all Service Department employees. Provide formal yearly evaluations (documentation) for all field personnel. Pay increases will be determined by you and approved by Ops Manager. Ops Manger will participate on Supervisors evaluations. Communicate contents of safety manual, employee handbook, guidelines, and paperwork requirements and ensure Pro-Air procedures and protocols are being followed. Proactively assist with retrieving information to provide customers with price estimations for parts and labor; effectively estimate project hours for specific services and coordinate with team to shorten downtime. Review callbacks weekly and get with technicians to assist them in bettering their skill level and performance. You may also utilize the Supervisors to get with technicians. Responsible for creating (quarterly) and enforcing the on-call schedule to all admins/field persona prompt and efficient manner. Ops Manager will assist with the documentation. Changes to schedule will be based on need. On-call schedule are expected to be created one month prior to date. Creating and running bi-monthly Service/Safety meetings for Service/Install/Maintenance technicians. Ops Manager will assist with the documentation. First meeting starts in January. The goal will be to go down to quarterly meetings. Work in close conjunction with the management to ensure the continued success and profitability of the company by proactively overseeing and resolving issues. Using the thought process below (I.D.E.V) o Identify the issue/concern. o Determine the best course of action or solution. o Execute the POA/solution and coach the needed person. o Verify by following-up and confirm the issue/concern has been resolved and the client is satisfied. Expectations 1. Work productively outside the office through billable time, sales calls, job estimates, contract agreements, assisting technicians, coordinating parts and supplies, and client relations. 2. Think BIG about the company, our people, our capabilities, and most importantly, our future. Vigorously follow the Company passion, " By putting people first we create opportunities for personal and professional growth"and our Core Values " The Problem Solvers,Do the Right Thing, Together We Stand, and Have Fun and Be Safe ". 3. Set an example among all the employees of enthusiasm, urgency, "can do", and getting things done. 4. Make sure our clients are satisfied. Treat their problems like they are our own. Their needs come first, and they are in the best position to understand their needs. The client is not an adversary. This attitude should always be demonstrated to our customers, our employees, our suppliers, and our competitors. Promote the philosophy "give the clients more than they expect" while still maintaining profitability. 5. Assure quality control of work and that It Is Done Right the First Time. 6. Assure technical proficiency of technicians including proper skills, tools, education, etc. This includes assessing your own skills and expanding your systems and service skills so that your knowledge can be passed on to other technicians. Help develop and establish a formal technician training program utilizing in-house and outside resources. 7. Communicate technical, service, and client relation tips and techniques to our technicians on a regular basis. 8. Assertively resolve callback situations with technicians. As a Service Manager, you are expected to represent policy at minimum cost to the company and the customer. Understand each situation, be fair and consistent, but insure accountability in our staff and our actions. Job Type: Full-time Pay: $75,000.00 - $90,000.00 per year Benefits: * 401(k) 3% Match * 401(k) matching * Company truck * Dental insurance * Fuel card * Health insurance * Paid time off * Vision insurance Work Location: Hybrid remote in Orlando, FL