Now Hiring - United Dream Real Estate - Call Center Sales Manager in Miami, FL

Full description of the position

Location: Miami, FL (Onsite) Compensation: $45.000-$60.000 (base salary + performance bonuses) Schedule: Monday to Friday | 11:00 AM - 9:00 PM and Saturdays l 11:30 AM - 2:00 PM At Dental Design Smile , we believe confidence can transform lives. Every call represents the start of a patient's journey -- and our call center is where that transformation begins. We're seeking a driven Call Center Sales Manager to lead and develop a team of 10-15 patient coordinators and call specialists handling consultations, appointments, and follow-ups. Reporting directly to the Operations Director , you'll oversee team performance, sales process discipline, and service quality while fostering a results-oriented culture grounded in coaching, accountability, and empathy. Key Responsibilities * Lead, coach, and motivate the sales team to achieve monthly goals: consults booked, show rate, conversion to procedure, and revenue. * Conduct daily huddles, weekly 1:1s, and pipeline reviews , providing live call coaching, objection handling, and script optimization. * Track and analyze KPIs (response time, contact rate, conversion, AOV/revenue, NPS/patient satisfaction) and take timely corrective action. * Manage team schedules, forecasting, and reporting to ensure coverage and speed-to-lead. * Collaborate with marketing and clinical teams to align offers, promotions, and availability for maximum conversion. * Handle patient escalations with professionalism, ensuring trust and satisfaction while meeting business objectives. * Identify process gaps and implement improvements that drive higher conversion and retention. Qualifications * 2-5 years of experience leading a sales or call center team (healthcare or aesthetics industry preferred). * Proven record of meeting team quotas through coaching and performance management. * Excellent communication, listening, and leadership skills; high emotional intelligence and patient-first mindset. * Data-driven operator experienced with dashboards, pacing, and funnel metrics. * Bilingual (English & Spanish) required. Job Type: Full-time Pay: $45,000.00 - $60,000.00 per year Benefits: * Dental insurance * Health insurance * Vision insurance Application Question(s): * Are you bilingual in English and Spanish? * Are you comfortable leading a sales team with monthly targets (consults, show rate, conversion, revenue)? * Please confirm your availability for the 11:00 AM-9:00 PM schedule (Monday-Friday) and Saturday 11:30 AM - 2:30 PM Work Location: In person