Now Hiring - Robaina Insurance Agency - AUTO INSURANCE 4-40 Lic (Monday to Friday) in Miami, FL

Full description of the position

We're Hiring: Full-Time Customer Service Representative (Auto Insurance) Robaina Insurance Agency is seeking a Full-Time Customer Service Representative (CSR) to support and grow our Auto Insurance Department. This role is ideal for a detail-oriented professional who enjoys working with clients, servicing policies, and contributing to agency growth through sales support, renewals and cross-selling opportunities. The CSR will manage an existing book of business while also assisting with auto insurance sales, policy servicing, client inquiries, and communication with insurance carriers to ensure a smooth and professional customer experience. Position

Overview

This position focuses on:

• Servicing and selling auto insurance policies
• Assisting clients with policy changes, payments, and coverage questions
• Supporting sales efforts through cross-selling and multi-line referrals
• Delivering high-quality customer service aligned with Robaina Insurance Agency's standards

Key Responsibilities

• Handle inbound and outbound calls with existing and prospective clients
• Sell and service auto insurance policies within the agency's guidelines
• Assist clients with endorsements, billing questions, ID cards, and general policy inquiries
• Identify opportunities to cross-sell additional lines of insurance and refer them to licensed agents
• Communicate with insurance carriers to process changes, resolve issues, and follow up on policy matters
• Accurately document client interactions and policy updates in the agency's systems
• Maintain a professional, friendly, and customer-first approach at all times

Compensation

• Salary based on customer service and insurance experience
• Bonus opportunities available based on:
• Auto insurance sales closed
• Multi-line referrals to agency agents

Preferred Qualifications

• Florida 4-40 Customer Service Representative License required
• Previous experience in an Auto Insurance Department strongly preferred
• Experience with homeowners or commercial insurance is a plus
• Strong communication and organizational skills
• Ability to multitask and work efficiently in a fast-paced office environment
• Clean background check required Job Details
• Job Type: Full-time
• Schedule: Monday - Friday, 9:30 AM to 6:00 PM
• Work Location: In-person
• Vacation: Paid vacation after one (1) year of employment
• Training: Training available for the right candidate How to Apply Please submit your resume to: [please apply online] Qualified candidates will be contacted after resume review. We look forward to welcoming a new team member who values professionalism, teamwork, and excellent customer service. - The Management Team Robaina Insurance Agency Job Type: Full-time Pay: $35,000.00 - $40,000.00 per year

Benefits

:

• Paid time off Ability to Commute:
• Miami, FL 33173 (Preferred) Ability to Relocate:
• Miami, FL 33173: Relocate before starting work (Preferred) Work Location: In person