Now Hiring - State Farm Mutual Automobile Insurance Company - Insurance Customer Relations Representative - State Farm Agent Team Member in Saratoga, CA

Full description of the position

Benefits: * 401(k) * Bonus based on performance * Competitive salary * Health insurance * Opportunity for advancement * Paid time off * Training & development Customer Relations Representative (Sales & Service - Hybrid Role) Location: Saratoga, CA Job Type: Full-Time Be the Voice of Service. Build a Career with Purpose. Grow with Us. At Shana Nelson State Farm , we're more than an insurance agency--we're a team dedicated to protecting what matters most for our clients while delivering exceptional service every day. We're looking for a Customer Relations Representative who thrives in a people-focused, fast-paced environment and is ready to take the next step in their career. This hybrid role blends customer service and sales , making it a great fit for someone who enjoys problem-solving, relationship-building, and making a positive impact in their community. What You 'll Do Provide exceptional service by assisting clients via phone, email, and in- person * Support with policy updates, billing questions, and account maintenance * Foster customer retention through proactive outreach and follow-ups * Identify client needs and recommend insurance solutions when appropriate * Collaborate with agency team members to ensure seamless service delivery * Maintain accurate and organized records of client interactions and policies * What We 're Looking For Excellent communication, empathy, and problem-solving skills * Ability to remain calm and solutions-focused in high-pressure situations * Previous customer service or administrative experience preferred * Sales-minded approach with a desire to grow and advance professionally * Comfortable working independently and within a collaborative team * * Willingness to obtain an insurance license (we 'll provide support!) Why You 'll Love Working Here Competitive hourly pay plus bonus opportunities * Paid training and PTO package * Career development and a clear path toward becoming a licensed insurance professional * Supportive, team-oriented agency culture * Regular business hours--enjoy your evenings and weekends * If you 're passionate about helping others, enjoy a mix of service and sales, and want to grow your career with a winning team, we'd love to connect. Apply today and take the first step toward building your future with Shana Nelson State Farm.