Now Hiring - Bomnin Automotive Group - Sales BDC (Business Development Center) Agent in Miami, FL

Full description of the position

Job Title: Sales BDC (Business Development Center) Agent Department: Sales Employment Status: Full-time (Exempt) Reports To: BDC Operations Director and Chief Operating Officer (COO) Job Summary: As a Sales BDC Agent at Bomnin Automotive, you will play a critical role in connecting with potential customers and facilitating the sales process. You will be responsible for responding to inquiries, setting appointments, and ensuring a positive customer experience. Your effective communication and customer service skills will help drive sales and contribute to the success of our dealership. Key Responsibilities: * Inquiry Handling: Respond promptly and professionally to customer inquiries via phone, email, and chat, providing information and assistance as needed. * Appointment Setting: Schedule appointments for customers interested in visiting the dealership for vehicle purchase or test drives. * Lead Management: Manage and nurture leads through follow-up communications, ensuring a high level of engagement and interest. * Customer Engagement: Establish rapport with potential customers, understand their needs, and guide them through the sales process. * Data Entry: Accurately enter customer information and interactions into the CRM (Customer Relationship Management) system. * Communication: Maintain clear and effective communication with the Sales BDC Manager, sales team, and other departments to coordinate customer visits and ensure a seamless customer experience. * Customer Satisfaction: Strive to exceed customer expectations and provide a positive impression of the dealership. * Sales Support: Provide support to the sales team by assisting in customer appointment scheduling and other related tasks.