Now Hiring - Simpro - Account Manager in Miami, FL

Full description of the position

Job Context As a Customer Success Manager, you will be the cornerstone of our customer relationships. You'll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro customers. Your mission is to act as a trusted advisor, ensuring our clients are getting the maximum value from our solutions while identifying opportunities to deepen our partnership. What You'll Do Key Responsibilities * Account Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. You will serve as the primary point of contact and customer advocate within Simpro. * Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targets * Strategic Business Reviews: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align Simpro's solutions with their evolving business needs. * Customer Advocacy: Act as the voice of the customer internally, collaborating with Product, Support, and Professional Services teams to ensure customer feedback is heard and addressed. * Forecasting & Reporting: Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales. What You'll Bring to the Table * Proven Experience: experience in a B2B Account Management or Customer Success role, preferably within a SaaS company. * Commercial Acumen: A strong track record of consistently meeting and exceeding renewal and expansion sales targets. You're comfortable negotiating contracts and closing deals. * Relationship Builder: Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. You build rapport and trust with ease. * Tech Savvy: Proficient with CRM software (Salesforce experience is a plus) and comfortable learning new technologies. Self-Motivated: A proactive, organised, and driven individual who can manage their time and portfolio effectively with a high degree of autonomy. What You'll Bring What We Can Offer You * Responsible Time Off * Comprehensive medical, dental, vision package with 100% employer paid options * Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase. * Wellness Challenge App, Diabetes Prevention App, and Health Hub App * 401k/Retirement Plan with 6% employer match * Generous Parental Leave Program * Paid Volunteer Leave Days * Public Holiday Exchange Scheme * Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'! * Talent Referral Program - get rewarded for referring a friend to join our team! * Diverse training & internal networking opportunities across all of our product lines * Opportunities for career progression and development * Service recognition awards * Click here to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume. * Please note, no agencies will be accepted in the recruitment of this role. Welcome Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! * About Us Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com , aroflo.com , bigchange.com and clockshark.com . * Headline: Important Recruitment Fraud Alert Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain [please apply online] and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.