Now Hiring - Proper Roofing Inc. - Sales dispatch coordinator in Miami, FL

Full description of the position

JOB OVERVIEW -- Field Appointment Dispatcher / Sales Operations Coordinator Proper Roofing Inc. , a fast-growing roofing and home improvement company in South Florida, is seeking a highly organized, detail-oriented, and proactive Field Appointment Dispatcher / Sales Operations Coordinator. This position plays a critical role in managing the flow of appointments to our sales team in the field, monitoring telemarketer performance, evaluating lead sources, and ensuring high-quality standards through call review and reporting. The ideal candidate is someone who thrives in a fast-paced environment, communicates clearly, solves problems quickly, and is comfortable working with data, CRM systems, and call quality tools. KEY DUTIES & RESPONSIBILITIES 1. Appointment Assignment & Dispatching * Assign sales appointments to field sales representatives based on location, availability, and performance. * Manage real-time scheduling changes, cancellations, and reassignment of appointments. * Ensure sales reps have full calendars and optimized routes daily. * Maintain and update the CRM with all scheduled appointments. 2. Telemarketer & Call Center Performance Monitoring * Track daily, weekly, and monthly telemarketer performance. * Monitor KPIs such as calls made, contacts, conversions, and appointments set. * Provide coaching feedback and performance notes to managers. * Identify underperforming agents and trends that affect appointment quality. 3. Lead Source Evaluation * Monitor all incoming lead sources (HercuLeads, Online Appointments, Google Guaranteed, etc.). * Track lead volume, cost, show rate, and closing rate. * Identify high-performing and low-performing sources. * Prepare daily/weekly reports for management outlining ROI and trends. * Recommend adjustments based on performance data. 4. Call Quality Control * Listen to recorded calls from telemarketers and appointment setters. * Score calls for quality, professionalism, accuracy, and compliance. * Identify issues such as poor scripting, misinformation, or missed opportunities. * Provide actionable feedback to improve call quality and customer experience. 5. Reporting & Communication * Create and maintain daily and weekly performance dashboards for sales reps, telemarketers, and lead sources. * Communicate updates, changes, and performance insights to the management team. * Work closely with Sales Manager, Call Center Manager, and Operations staff to improve efficiency. 6. General Duties * Maintain organization in the scheduling and dispatch system. * Assist in improving scripts, scheduling strategies, and dispatching policies. * Document all key performance indicators (KPIs) and maintain accurate records. * Participate in weekly performance review meetings. QUALIFICATIONS * Experience in scheduling, dispatching, call center, or sales operations (preferred). * Strong communication and multitasking abilities. * Comfortable working with CRM platforms and call-tracking software. * Analytical and data-driven mindset. * Strong time-management and organizational skills. * Ability to work in a fast-paced, results-oriented environment. POSITION DETAILS * Full-time, in-office position * Monday-Friday (weekends optional depending on volume) * Competitive pay + performance bonuses * Fast-growing company with strong internal promotion opportunities Job Type: Full-time Pay: $23.89 - $28.77 per hour Expected hours: 40 per week Work Location: In person