Now Hiring - Toyota Motor Corporation - Customer Care Representative - Service BDC in Gladstone, OR

Full description of the position

Customer Care Representative - Service BDC If you believe Customer Service is a true craft -- one built on charisma, communication, and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you! The Customer Care Representative - BDC Consultant utilizes their selling ability, computer skills, courteous phone manner, and positive attitude to get clients in the door. Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls, and with a commitment to increase customer service satisfaction with each and every customer. ESSENTIAL DUTIES: * Answer all incoming phone calls and schedule an appointment. * Making outbound calls * Log all Customer comments. * Schedule follow-up contact if no appointment is made. * Contact Customers to schedule appointments for Service. * Confirm scheduled appointments. * Post scheduled appointments. * Reschedule no-show Customer appointments. * Follow up with the Service Department to determine if the appointment was kept and the outcome. * Schedule future contact as needed. * Purify and update Customer changes in the database. * Generate letters, postcards, texts, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for the next contact. * Contact Customers based on current marketing initiatives. * Respond to Customer website requests. * Contact Internet Customers via email, text, and phone to schedule an appointment. * Follow up with Customer emails according to a pre-determined timeline. * Notify necessary departments when an appointment is scheduled. * Assist with other duties, as assigned. * Ability to meet or exceed monthly goals. QUALIFICATIONS: * High School Diploma or equivalent. * Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable. * Previous experience with the process of the scripts, power tracks, and alternative choices. * Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer. * First-class verbal, written, and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently. * Organized, multi-tasked, and self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required. * Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills. WHAT WE OFFER : * Tremendous product & inventory * Ongoing company-wide training * Strong company reputation * Growth opportunities * Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by the people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You! Job Type: Full-time Pay: $30,000.00 - $54,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience: * Sales: 1 year (Required) * Business development: 1 year (Required) Work Location: In person