Now Hiring - Amidon Jewelers - Full-Time Sales Representative (Guest Relationship Manager) in West Lebanon, NH

Full description of the position

Full-Time Sales Representative (Guest Relationship Manager) Amidon Jewelers | West Lebanon, NH Store Hours: Monday -Saturday | 10:00 AM - 5:30 PM Amidon Jewelers is seeking a full-time Sales Representative / Guest Relationship Manager (GRM) to join our team. This role is ideal for an experienced retail jewelry professional who thrives in a relationship- driven, team-oriented environment , understands structured selling systems, and is motivated by both personal growth and performance expectations. Founded in 1935 , Amidon Jewelers is a family-oriented, independent jeweler with deep roots in the Upper Valley community. We are proud to be a trusted partner in our guests' most meaningful life celebrations--and to be recognized as a business built on values, accountability, and personal development. About the Role This is a hands-on, performance-driven position that goes beyond traditional sales. Our Sales Representatives act as Guest Relationship Managers , responsible for delivering exceptional guest experiences while consistently achieving key sales metrics. This role requires accountability, reliability, and a strong understanding of the retail jewelry sales environment. Key Performance Expectations (KPIs) This position requires the ability to sell consistently and meet or exceed established KPIs , including: * Merchandise sales goals * Repair sales and accurate repair intake * Care plan/service plan attachment * Credit application and credit sales * Special event sales performance * Consistently earning 5-star guest reviews for outstanding service and follow-through * Consistently perform customer outreach activity daily. Success in this role is measured by results, professionalism, teamwork, and guest satisfaction. Core Responsibilities * Deliver a welcoming, personalized guest experience * Sell fine jewelry, engagement rings, custom pieces, and special orders * Listen to both stated and unstated guest needs * Work within a structured team-based selling and ups system * Take in repairs accurately and communicate timelines clearly * Follow up appropriately after sales and services * Maintain accurate and confidential client records * Support teammates and step in when needed to serve guests * Execute sales expectations during special events * Participate in weekly store meetings and ongoing education * Uphold merchandise presentation, cleanliness, and quality standards What We 're Looking For The ideal candidate: * Has previous retail experience (required) * Understands retail sales metrics and performance accountability * Is reliable, punctual, and dependable under most circumstances * Thrives in an environment with positive, constructive feedback * Learns quickly and retains information well * Is organized, detail-oriented, and able to manage multiple priorities * Works well in a team selling environment * Communicates professionally and respectfully * Takes pride in professionalism, presentation, and follow-through Our Mission & Values At Amidon Jewelers, our mission guides everything we do: We are privileged to share in our guests' most significant life celebrations.We take a genuine interest in our guests and in each other, striving to build strong, long-term relationships rooted in honesty, integrity, and respect. We believe: * Every team member shares responsibility for the company's success * Honesty, professionalism, and accuracy are non-negotiable * Teamwork creates better outcomes for guests and staff * Growth happens through education, feedback, and accountability * We deliver when we promise--or earlier Compensation & Benefits * $20 -$30 per hour total compensation (hourly + commission) * Paid Time Off (PTO) * Retirement plan available * Cooperative health care options based on tenure * Ongoing training and professional development * Supportive, family-oriented work environment Community Matters We proudly support local schools, The Haven, and the Upper Valley Humane Society. Community involvement is part of who we are--and who we hire. How to Apply Qualified candidates should apply with a resume highlighting relevant retail jewelry and sales experience. If you are looking for more than "just a sales job" and want to grow within a respected independent jeweler where values, accountability, and performance all matter , we'd love to hear from you. Job Type: Full-time Pay: $20.00 - $30.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Health insurance * Paid time off Work Location: In person