Now Hiring - Westside Medical Supply - DME Inside Sales Specialist in Rochester, NY

Full description of the position

Locations: Gates and Brighton, NY Job Type: Full-Time/In Person Starting Pay: $18.50-$20.50 per hour Scheule: Monday-Friday (8:30am-5:00pm) + 1-2 Saturdays/month (8:30am- 1:00pm) * About the Role We're looking for reliable, customer focused Retail Sales Associates to join our medical supply team in our Gates and Brighton locations. This position offers opportunities for growth within the department and movement within the company. You'll be responsible for providing exceptional service, building relationships with our customers, and using your product knowledge to meet their medical needs. Key Responsibilities * Greet and assist walk in customers in a courteous and timely manner. * Provide product information and insurance coverage guidance in person and by phone. * Use strong communication skills to serve as a trusted advisor to our customers. * Maintain up to date knowledge on product features, care, and patient needs. * Cross-sell and recommend additional items based on diagnosis and needs. * Accurately enter customer data and documentation into systems. * Handle payments (co-pays, deductibles, full amounts) per company procedures. * Ensure HIPPA compliance and practice confidentiality and safety protocols. * Help with daily restocking and participate in periodic inventory tasks. What You'll Bring EducationCertifications: * High School Diploma or GED (required) Experience and Skills: * 1+ years pf related experience preferred (advanced education may substitute) * Strong computer skills * Attention to detail and the ability to work independently * Ability to multitask in a fast-paced environment * Motivated, dependable, and team-oriented mindset LanguageCommunication * Excellent verbal and written communication skills * Customer-first attitude and ability to resolve concerns effectively Physical Requirements * Frequent movement around the store to assist customers and restock shelves * Ability to lift and/or move up to 50lbs occasionally * Must be able to bend, kneel, crouch, and use standard office equipment Work Environment * Low to moderate noise levels in the showroom * Collaborative, customer-facing work setting * Muat handle occasional high-pressure or time-sensitive situations professionally Benefits * 401 (k) with company match * Medical, dental, and disability insurance * Paid time off (PTO) Additional Details * FLSA Status: Non-exempt * Must be able to reliably commute or relocate to Rochester, NY prior to start * Ready to join a supportive team in a growing company?* Apply today and make a difference in the lives of customers seeking essential medical supplies.