Now Hiring - The DeHayes Group - Customer Service Agent - Commercial Lines Insurance (Licensed) in Fort Wayne, IN

Full description of the position

JOB TITLE: COMMERCIAL LINES CUSTOMER SERVICE AGENT (CSA) - PROCESSOR REPORTS TO: Operations Manager PRIMARY ROLE: Day-to-day maintenance and servicing of assigned Commercial Lines accounts QUALIFICATIONS & EDUCATION: * Property & Casualty License * 3 years' insurance brokerage or equivalent experience. Knowledge of all lines of commercial insurance * Thorough knowledge of brokerage operations including claims handling, procedures, commercial lines rating, agency management system, and applicable insurance laws/codes * Experience and expertise in operating in electronic environment; Applied EPIC knowledge is preferred but not required. Excellent automation skills, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems * Excellent time management, organizational and verbal and written communication skills * High degree of self-motivation and self-direction DUTIES: * Check in policies & endorsements * Run & Review MVRs * Generate certificates and EOPs * Update applications, assemble loss runs, and other underwriting information to submit to insurance companies. * Prepare proposals, binders, auto ID cards and renewal certificates * Check in policies when received per agency procedure. * Contact customers to obtain necessary underwriting/claim information * Receive phone calls or e-mails from customers for policy endorsements and process per agency procedures. Benefits: * 401(k) * 401(k) matching * Dental insurance * Disability insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Work Location: In person