Now Hiring - Denken Solutions Inc - Sales Operations Specialist in San Jose, CA

Full description of the position

Job Description: * This will be a 6-month contract from when the worker starts. * Working schedule: Hybrid schedule; Mon, Wed, Thurs. * Working hours: Monday-Friday, standard hours. * Overtime: No OT Business Travel: No. * Reporting into the hiring manager assigned to the req. Duties: * Expectation is to hit the ground running. * Ensure regular and effective communication with customers, sales and cross functional teams within the company. * Provide customer account support, identify problems and take corrective actions to achieve optimal results. * This includes booking orders in Oracle, adjusting ship dates provided by client factory planners and confirming ship schedules to customers/Sales. * Ensure adherence to SOX, ISO and client revenue recognition guidelines. * Focus and proactively strive to maintain high levels of quality, accuracy and process consistency to customer service level metrics and identify initiatives to improve these metrics. * Manage customer demand, aligning supply and customer communication resolve operational issues to support customer's schedule requirements, including logistics optimization. * Ensuring customer demand is visible to planning and factory teams. * Validate customer demand inputs, meetings with customer to understand order trends, drive current and planned consumption of inventory, and stay abreast of product transitions and ongoing qualification status at customers. * Work closely with demand and supply planning, logistics, and finance teams on supply allocation to align with both customer and internal inputs. * Manage operational projects to support customer requirements, e.g. * ERP changes or IT implementation at customers or within client which have impact on the fulfillment or supply chain processes. * Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans. Skills: * Experience with operational issues associated with order management, background in managing a sales order backlog, scheduling orders, solving daily customer problems. * Prior Sales Operations experience is a must. * Knowledge of MRP and order fulfillment. * Experience in Oracle ERP - good to have * Inventory management and shipping process knowledge is important. * Knowledge of Microsoft Office Package [Excel, Word, Internet Explorer, Outlook, PowerPoint] Education: * Bachelor's Degree - nice to have, as long as they have prior experience. Job Type: Contract Pay: $40.00 - $45.00 per hour Expected hours: 40 per week Work Location: In person