Now Hiring - MyFlorida Energy - Professional Services Dispatch/Sales Support Manager in North Miami Beach, FL

Full description of the position

Job Overview MyFlorida Energy is seeking a bilingual, highly organized and proactive Dispatch and Sales Support Manager to join our team. This individual will play a critical role to ensure efficient team building, smooth day- to day operations, targeted KPI needs and identify opportunities for coaching and improvement. Responsibilities * Schedule and confirm daily customer appointments to maximize show rates and reduce cancellations. * Manage and organize calendars for the sales team, ensuring balanced lead distribution and optimized appointment timing. * Call customers prior to appointments to answer questions, handle objections, and save potential cancellations. * Provide sales reps with detailed pre-appointment information to improve their chances of closing deals. * Act as the main point of contact for sales reps, assisting with scheduling changes and customer updates. * Track and report key sales KPIs, including appointment confirmations, show/no-show rates, and close percentages. * Adjust schedules in real time to respond to last-minute changes or availability. * Maintain CRM accuracy and deliver performance reports. _ Requirements_ * Bilingual: Fluent in English and Spanish (written and spoken). * Skilled at handling objections, negotiating, and supporting deal closure. * Confident communicator with strong persuasion skills. * Excellent organizational and multitasking abilities with experience managing multiple calendars. * Proficient with CRM tools. * Ability to work under pressure, demonstrate creative-thinking skills and consistently meet KPI targets. * Ability to motivate and uplift colleagues, team building and proactive communicator. * Motivated, with a go-getter mindset with a desire to grow into senior sales or leadership roles and grow personally and professionally. This position reports in the North Miami Office 5x/week. Job Type: Full-time Application Question(s): * Are you able to work in office 5x/week? Experience: * Dispatching: 2 years (Required) Language: * Spanish (Required) Ability to Commute: * North Miami Beach, FL 33162 (Required) Work Location: In person Job Type: Full-time Application Question(s): * Are you able to work in office 5x/week? Experience: * Dispatching: 2 years (Required) Language: * Spanish (Required) Ability to Commute: * North Miami Beach, FL 33162 (Required) Work Location: In person