Now Hiring - Acme Health And Life Agency - Professional Services Customer Service & Billing Retention Representative for ACA Marketplace Plans in Delray Beach, FL

Full description of the position

About the Role We are seeking a 2-15 or 2-40, licensed health insurance agent to provide customer service and act as a billing retention representative to support our Affordable Care Act (ACA) health insurance plans sales team in a high- volume call center environment. This role is ideal for someone with hands-on ACA Marketplace experience who is passionate about helping customers navigate their health insurance options and resolving billing or service- related concerns. The right candidate is dependable, coachable, and thrives in a fast-paced, team-oriented office setting. Responsibilities * Handle inbound and outbound calls in a professional and courteous manner * Provide accurate, detailed information regarding Affordable Care Act (ACA) Marketplace health plans * Assist customers with health insurance plan enrollments and account updates * Resolve billing issues and customer concerns * Maintain and update customer records with attention to detail * Follow compliance guidelines * Meet or exceed individual and team performance metrics Requirements * 1+ year proven experience of ACA Marketplace Health Insurance experience as a licensed or previously licensed health insurance agent within a call center environment either as a sales agent or a customer service and retention representative (Medical billing and coding specialists, health insurance verification specialists, non-licensed insurance fronters, switchboard operators, appointment setting, retail and other customer facing roles, 2-15 or 2-40 licensed agents with no experience handling Affordable Care Act (ACA) health insurance plans, and individuals without a health insurance license do not qualify for this role and will not be considered) * Strong verbal communication and active listening skills * Proficiency with Office 365 and call center dialer systems * Fluent in English; Spanish or additional languages are a plus * Coachable team player with a positive attitude and no ego * Punctual, reliable, and detail-oriented * Ability to work full-time, in-office at our Delray Beach location - 9 am - 6 pm, Monday - Friday Important Notes * This is a full-time, in-office position (no remote work) * Health, dental, and vision insurance are not currently offered * No PTO or overtime without prior approval Perks & Compensation * W-2 employment with weekly pay plus commission * Daily catered lunch * 6,000+ sq. ft. modern office with an upscale buildout Apply Today If you hold either a 2-15 Health & Life Insurance License or a 2-40 Resident Health Insurance License and have at least one year of experience handling Affordable Care Act (ACA) Marketplace Health Insurance plans and thrive in a structured, team-driven environment, we encourage you to apply. No walk-in interviews. Applications without completed screening questions will not be reviewed. Pay: $20.00 per hour Application Question(s): * The hours of this role are 9 am - 6 pm EST, Monday - Friday. Are you able to commit to this schedule? * How many years have you held either a 2-15 (Life and Health Insurance License) or a 2-40 Health Insurance License? Experience: * ACA Marketplace Health Plans: 1 year (Required) * Call center: 1 year (Required) * Health benefits administration: 1 year (Required) License/Certification: * Health Insurance License (Required) * Life and Health Insurance License (Required) * Accident & Health Insurance License (Required) Ability to Commute: * Delray Beach, FL 33445 (Required) Work Location: In person