Now Hiring - Acme Health And Life Agency - Customer Service & Billing Retention Representative for ACA Marketplace Plans in Delray Beach, FL

Full description of the position

About the Role

We are seeking a 2-15 or 2-40, licensed health insurance agent to provide customer service and act as a billing retention representative to support our Affordable Care Act (ACA) health insurance plans sales team in a high- volume call center environment. This role is ideal for someone with hands-on ACA Marketplace experience who is passionate about helping customers navigate their health insurance options and resolving billing or service- related concerns. The right candidate is dependable, coachable, and thrives in a fast-paced, team-oriented office setting.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner
• Provide accurate, detailed information regarding Affordable Care Act (ACA) Marketplace health plans
• Assist customers with health insurance plan enrollments and account updates
• Resolve billing issues and customer concerns
• Maintain and update customer records with attention to detail
• Follow compliance guidelines
• Meet or exceed individual and team performance metrics

Requirements

• 1+ year proven experience of ACA Marketplace Health Insurance experience as a licensed or previously licensed health insurance agent within a call center environment either as a sales agent or a customer service and retention representative (Medical billing and coding specialists, health insurance verification specialists, non-licensed insurance fronters, switchboard operators, appointment setting, retail and other customer facing roles, 2-15 or 2-40 licensed agents with no experience handling Affordable Care Act (ACA) health insurance plans, and individuals without a health insurance license do not qualify for this role and will not be considered)
• Strong verbal communication and active listening skills
• Proficiency with Office 365 and call center dialer systems
• Fluent in English; Spanish or additional languages are a plus
• Coachable team player with a positive attitude and no ego
• Punctual, reliable, and detail-oriented
• Ability to work full-time, in-office at our Delray Beach location - 9 am - 6 pm, Monday - Friday Important Notes
• This is a full-time, in-office position (no remote work)
• Health, dental, and vision insurance are not currently offered
• No PTO or overtime without prior approval Perks &

Compensation

• W-2 employment with weekly pay plus commission
• Daily catered lunch
• 6,000+ sq. ft. modern office with an upscale buildout Apply Today If you hold either a 2-15 Health & Life Insurance License or a 2-40 Resident Health Insurance License and have at least one year of experience handling Affordable Care Act (ACA) Marketplace Health Insurance plans and thrive in a structured, team-driven environment, we encourage you to apply. No walk-in interviews. Applications without completed screening questions will not be reviewed. Pay: $20.00 per hour Application Question(s):
• The hours of this role are 9 am - 6 pm EST, Monday - Friday. Are you able to commit to this schedule?
• How many years have you held either a 2-15 (Life and Health Insurance License) or a 2-40 Health Insurance License? Experience:
• ACA Marketplace Health Plans: 1 year (Required)
• Call center: 1 year (Required)
• Health benefits administration: 1 year (Required) License/Certification:
• Health Insurance License (Required)
• Life and Health Insurance License (Required)
• Accident & Health Insurance License (Required) Ability to Commute:
• Delray Beach, FL 33445 (Required) Work Location: In person