Now Hiring - Alva Design LLC - Professional Services Full-Time (40hrs | In Office) Window Treatment Sales & Customer Support Representative in Fort Lauderdale, FL

Full description of the position

ALVA is a growing company in the custom window treatment space dedicated to providing high-quality products and exceptional customer experiences. We're looking for a personable, motivated, and reliable Sales & Customer Support Representative to join our team part-time. This position is ideal for someone who has a passion for interior design, enjoys helping customers, supporting sales, and being part of a collaborative, fast-paced environment. Key Responsibilities * Assist customers (B2C and B2B) via phone, email, and chat with product inquiries, orders, and troubleshooting. * Support the sales team by following up with leads, preparing quotes, and maintaining CRM records. * Identify new leads and manage communication in our CRM system * Stay knowledgeable about our products and services to provide accurate and helpful information. * Resolve customer concerns efficiently and professionally to ensure satisfaction. * Collaborate with internal departments to ensure smooth order processing and service delivery. * Identify and communicate potential upselling or cross-selling opportunities. Qualifications * Previous experience in sales, customer service, or support preferred. * Previous experience in interior design, e-commerce and/or interior decorating/home decor industry is preferred. * Ability to grasp technical details and product specifications quickly, and explain them clearly to customers. * Strong verbal and written English communication skills. * Organized, detail-oriented, and dependable. * Comfortable using computers, email, and CRM systems. * Comfortable in talking with customers and cold leads on the phone * Comfortable in reading architectural plans and doing unit of measurement conversions such as feet to inches * Positive attitude, team-player mentality, and willingness to learn. * Self-motivated and able to work independently when needed. Benefits * Competitive hourly pay + performance bonuses or commission opportunities * Paid training and growth opportunities * Supportive, team-oriented environment * Growth opportunities for high-performing team members * Health Insurance, Fitness Reimbursement and Paid Vacation days after 90 days of successful employment Job Type: Full-time Pay: $17.00 - $25.00 per hour Expected hours: 40 per week Benefits: * Health insurance * On-the-job training * Paid time off * Professional development assistance Experience: * Customer service: 3 years (Required) * Customer acquisition: 2 years (Required) * Customer relationship management: 2 years (Required) * Interior design: 1 year (Required) Language: * English (Required) License/Certification: * Driver's License (Required) Work Location: In person