Now Hiring - Alva Design LLC - Full-Time (40hrs | In Office) Window Treatment Sales & Customer Support Representative in Fort Lauderdale, FL

Full description of the position

ALVA is a growing company in the custom window treatment space dedicated to providing high-quality products and exceptional customer experiences. We're looking for a personable, motivated, and reliable Sales & Customer Support Representative to join our team part-time. This position is ideal for someone who has a passion for interior design, enjoys helping customers, supporting sales, and being part of a collaborative, fast-paced environment.

Key Responsibilities

• Assist customers (B2C and B2B) via phone, email, and chat with product inquiries, orders, and troubleshooting.
• Support the sales team by following up with leads, preparing quotes, and maintaining CRM records.
• Identify new leads and manage communication in our CRM system
• Stay knowledgeable about our products and services to provide accurate and helpful information.
• Resolve customer concerns efficiently and professionally to ensure satisfaction.
• Collaborate with internal departments to ensure smooth order processing and service delivery.
• Identify and communicate potential upselling or cross-selling opportunities.

Qualifications

• Previous experience in sales, customer service, or support preferred.
• Previous experience in interior design, e-commerce and/or interior decorating/home decor industry is preferred.
• Ability to grasp technical details and product specifications quickly, and explain them clearly to customers.
• Strong verbal and written English communication skills.
• Organized, detail-oriented, and dependable.
• Comfortable using computers, email, and CRM systems.
• Comfortable in talking with customers and cold leads on the phone
• Comfortable in reading architectural plans and doing unit of measurement conversions such as feet to inches
• Positive attitude, team-player mentality, and willingness to learn.
• Self-motivated and able to work independently when needed.

Benefits

• Competitive hourly pay + performance bonuses or commission opportunities
• Paid training and growth opportunities
• Supportive, team-oriented environment
• Growth opportunities for high-performing team members
• Health Insurance, Fitness Reimbursement and Paid Vacation days after 90 days of successful employment Job Type: Full-time Pay: $17.00 - $25.00 per hour Expected hours: 40 per week

Benefits

:

• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance Experience:
• Customer service: 3 years (Required)
• Customer acquisition: 2 years (Required)
• Customer relationship management: 2 years (Required)
• Interior design: 1 year (Required) Language:
• English (Required) License/Certification:
• Driver's License (Required) Work Location: In person