Now Hiring - Nova Management - Professional Services Account Manager Trainee in San Jose, CA

Full description of the position

Join our ambitious team as an Account Manager Trainee and start building a career where sales and opportunity go hand in hand. In this exciting Account Manager Trainee role, you will learn how to manage customer accounts, process sales orders, develop business relationships, and deliver outstanding customer service that drives long-term success. As an Account Manager Trainee, the responsibilities will be to ensure every customer interaction reflects professionalism, empathy, and accuracy. As an Account Manager Trainee, you are the foundation of the customer experience and their new products. You will develop a deep understanding of our products and services, work closely with customers to identify their needs, and provide tailored solutions that drive results. You will be responsible for maintaining accurate records, handling service requests efficiently, and supporting ongoing account growth through proactive communication and problem-solving. Account Manager Trainee Responsibilities: * The daily responsibilities will include working with customers to understand their service needs and provide clear, helpful solutions for telecommunication products * Manage customer account updates, renewals, and service adjustments to ensure a smooth customer experience * Maintain organized and accurate records of customer account information to create a superior customer experience * Collaborate with sales teams to ensure consistent service delivery * Be proactive in answering questions and finding solutions for customers * Process all sales orders accordingly * Uphold our company's commitment to excellence, teamwork, and exceptional customer care Account Manager Trainee Responsibilities: * Experience in customer service, sales, retail, hospitality, or business role is preferred * Excellent communication skills with the ability to explain details clearly to customers * Detail-oriented, organized, and capable of managing multiple customer accounts efficiently * Positive, solution-focused attitude with a passion for helping customers * Comfortable using systems to track progress and support customer metrics * Ambitious, adaptable, and ready to expand skills into a leadership role as an Account Manager Trainee Job Type: Full-time Pay: $4,100.00 - $5,000.00 per month Benefits: * 401(k) * 401(k) matching * Employee assistance program * Professional development assistance * Referral program Work Location: In person