Now Hiring - Alliant Systems, Ltd. - Customer Account Manager in Portland, OR

Full description of the position

At Alliant Systems, we're immensely proud to say that turnover is low and team member satisfaction is high. In fact, many of our employees have worked together for more than 25 years. This storied history of collaboration is one that gives us a strategic advantage over the competition, and we're looking to recruit people who fit our culture. Customers consistently give our teams high marks for their first-class work and friendly manner. Our current employees describe our company culture as family oriented, with working relationships that are rooted firmly in trust, flexibility, and transparency. If you're ready to start a meaningful career in the construction industry, Alliant Systems can offer you that opportunity. ESSENTIAL FUNCTIONS The Customer Account Manager works in the service department with customers, field personnel and office staff in a collaborative manner. This individual is expected to meet performance standards set by the department manager and comply with all company policies and procedures. The Account Manager takes direction from the Service Manager to ensure staff efforts are coordinated and directed toward department and company goals. Some travel may occasionally be required. The Account Manager performs the following: * Monitor existing customer base for opportunities that result in additional profitable work * Maximize customer retention and satisfaction by forming partnerships & anticipating their needs * Document and follow up on leads, referrals, and additional opportunities * Handle a high volume of email correspondence and communications while coordinating and tracking numerous detail-driven tasks and deliverables * Resolve complaints, problems, provide information to sales and advise Service Manager * Meet and exceed profit margins on contracts, repair sales, and customer retention goals * Meet face to face with existing and new clients * Act as the "go to" person for clients * Review contracts to evaluate compliance and performance, negotiate new terms as needed * Keep management abreast of market conditions and trends affecting industry * Participate in a team atmosphere between sales, management and field operations * Develop and continually improve upon current procedures and practices * Interact and collaborate regularly with other departments to meet organizational goals * Network and gain knowledge regarding potential customers * Perform additional tasks as assigned QUALIFICATION REQUIREMENTS The candidate must possess the following abilities and skills: * 3+ Years previous account or client management experience * A practical understanding of mechanical systems, HVAC/plumbing, or construction trades is a plus * Advanced skills in MS Office products including; Outlook, Word, and Excel * Excellent written and verbal communication skills * Ability to understand and negotiate pricing and contract terms * Experience in preparing quotes/proposals and writing business letters * Solid record of meeting commitments and goals * Collaborative mindset with internal and external customers and teams * Ability to identify opportunities for operational efficiencies; measure, implement, and manage successfully * Desire to be of service to our customers * Strong time management and prioritization skills * High-volume communication management with strong attention to detail and prioritization skills * Ability to build effective relationships with customers, field staff, management and office personnel * Ability to work independently with minimum supervision or in a team atmosphere * History of good employment attendance * Valid license and clean driving record required EMPLOYEE BENEFITS * Medical and dental paid for employee (coverage available for dependents at additional premium) * 401k retirement plan with company match * Holiday, vacation, and sick leave compensation * Disability insurance * Employee and dependent life Insurance * Employee Assistance Program for employee and dependents * Flexible Spending Account * Transportation Program Alliant Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Alliant Systems participates in E-Verify. Job Type: Full-time Pay: $31.00 - $34.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Application Question(s): * We invite you to voluntarily self-identify if you have a disability or are a veteran. This information will be used solely for affirmative action purposes and will not affect your eligibility for employment. These answers will be kept confidential. Experience: * Account Management: 2 years (Required) * Customer Service: 2 years (Required) * HVAC, Plumbing, or other construction industry: 2 years (Preferred) Ability to Commute: * Portland, OR 97209 (Required) Work Location: In person