Now Hiring - Specialized Recruiting Group - Retail Sales Manager in Mount Vernon, IL

Full description of the position

At Ashley, the #1 home store in North America, as a Sales Manager, you'll lead a team to help customers create beautiful homes. The Sales Manager leads and develops, coaches, and mentors a team of 100 % commission-based sales associates to achieve and exceed store sales goals. This role requires a dynamic leader who can inspire high performance, coach entrepreneurial selling skills, and create a motivating culture that drives individual and team successes. What We're Looking For: * Are you a natural leader with experience coaching and motivating a sales team to exceed goals? * Do you have a proven track record of driving sales performance and fostering a high-performance culture? * Are you passionate about maintaining exceptional customer service standards and promoting brand values? What You'll Be Doing: Leadership & Team Development * Lead, coach, and motivate a team of commission-based sales associates to meet or exceed sales targets. Provide regular feedback and create professional development plans tailored to each associate. * Foster a high-energy, entrepreneurial culture that thrives on accountability, resilience, and continuous improvement. * Manage change initiatives, new product launches, and promotional campaigns effectively. Sales Performance & Strategy * Translate store and company goals into actionable sales strategies that align with commission-based earning opportunities. * Monitor sales KPIs daily, using real-time metrics to identify trends, adjust tactics, and drive results. * Coaches and mentors the team to consistently execute the Ashley selling process. Commission-Specific Management * Design and implement store initiatives to keep morale high between commission payouts. * Recruit and onboard sales talent with the drive, discipline, entrepreneurial drive to succeed without a guaranteed base. * Support resilience by coaching through slow periods, market changes, and customer objections. * Implement retention strategies to keep top performers engaged and committed. Customer Experience * Model and enforce exceptional customer service standards. * Resolve escalated customer concerns promptly and professionally to protect brand reputation. * Ensure the team builds strong customer relationships that encourage repeat business and referrals. Operational Excellence * Schedule floor coverage to maximize selling opportunities during peak hours. * Ensure team compliance with company policies, pricing guidelines, and promotional rules. * Maintain awareness of competitive activity and market trends to adjust strategies proactively. Qualifications * 3+ years of team leadership experience, preferably in furniture or high-ticket sales. * Proven track record leading commission-based or performance-driven sales teams. * Strong coaching, mentoring and motivational skills. * Excellent communication, conflict resolution, and relationship-building abilities. * Ability to analyze sales data and adjust strategies quickly. * Experience recruiting, onboarding, and retaining high-performing salespeople. Performance Expectations * Meet or exceed monthly and quarterly sales goals. * Recruit sales talent with the discipline and entrepreneurial drive to succeed. Maintain high sales associate retention rates. * Drive year-over-year growth in average transaction value and customer satisfaction scores. * Coach and develop a pipeline of successful sales talent. What We Offer: * Build your career within the Ashley family - whether you grow locally or move across the U.S., you'll have opportunities to continue your career with Ashley. * We have a supportive team culture - our employees say one of the best parts of working here is each other. We have fun! Salary: $54,000-$120,000 Other Awesome Benefits Include: * Paid Time Off (PTO) - Start accruing right away! * Up to 3% SIMPLE IRA Match * Health, Dental & Vision Insurance * Life Insurance * Employee Assistance Program (EAP) * $5k Continued Education Stipend per year! * Employee Discounts Job Type: Full-time Pay: $54,000.00 - $120,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off Work Location: In person