Now Hiring - New York Communications Group - Client Account Associate in Rochester, NY

Full description of the position

New York Communications Group, a dominant force in sales and campaign execution, is hiring a Client Account Associate to drive success for our AT&T Communications initiative in Rochester. In this role, you will be the go-to expert for customer support, handling inquiries with confidence and representing AT&T's cutting-edge telecommunications products with professionalism. As an Entry-Level Client Account Associate, you'll lead AT&T customer service and sales operations for AT&T Retail - service inquiries, activating broadband accounts, and maintaining accurate data across residential territories. The Entry-Level Client Account Associate completes structured training in CRM systems, sales campaign strategies, and service positioning, equipping you to deliver precise, brand-aligned support that drives retention and reinforces trust.

Essential Functions

of the Client Account Associate Role:

• Execute direct customer service and sales campaigns on behalf of AT&T Communications to drive sales metrics, enhance the client experience, and improve customer retention.
• Meet with potential clients to provide information regarding AT&T's fiber and broadband services and recommend products best suited to their needs.
• Troubleshoot service issues and escalate complex concerns, ensuring customers receive timely, solution-driven support that reflects AT&T's standards.
• Manage account activities, including service activations, billing updates, and enrollment changes--maintaining clean, compliant CRM records.
• Coordinate with internal teams across sales, field operations, and service delivery to resolve account issues and enhance customer and client satisfaction.
• Complete structured training modules, gaining expertise in CRM systems, service workflows, and AT&T's product positioning.
• Uphold AT&T's reputation by delivering consistent, professional support and maintaining a customer-first mindset in every interaction. Education & Experience Needed for the Client Account Associate Role:
• High school diploma or GED required; additional coursework or a degree in business, communications, or marketing is appreciated.
• 1+ year of experience in customer service, account support, or telecom operations preferred--especially in fast-paced, performance-driven environments.
• High attention to detail, with proven ability to manage multiple account tasks while maintaining service accuracy and compliance. Preferred Skills for the Client Account Associate Role:
• Proficiency in CRM systems and core digital tools, supporting accurate account updates and efficient customer communication.
• Strong problem-solving and critical thinking abilities, with a focus on resolving service issues and improving customer outcomes.
• Composed and adaptable under pressure, especially during high-volume support cycles and time-sensitive account escalations.
• Proactive learning mindset, with the ability to absorb feedback, apply new strategies, and refine customer engagement techniques. Job Type: Full-time Pay: $46,000.00 - $56,000.00 per year Work Location: In person