Now Hiring - Yescom USA, Inc. - Professional Services Presales Call Center Agent in La Puente, CA

Full description of the position

YESCOM USA, INC is seeking a Presale Call Center Agent to join our fast- growing and exciting team. You will experience a casual work environment, attractive benefits, and room for your growth. Fulfill your passion! The Presale Call Center Agent works from 8:00 am to 5:00 pm and is responsible for inbound and outbound calls in a timely manner, offering useful advice on closing orders while addressing any pre-sales inquiries. Listen and understand customer's needs, clarify information, research every concern, and provide solutions and/or alternatives while adhering to all company policies and procedures. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Call Center Agent! JOB DESCRIPTION Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Manage inbound and outbound calls in a timely manner. * Positive experience through live chat communication. * Offer useful advice on closing orders while addressing any pre-sales inquiries. * Establish and cultivate positive relationships with all types of customers, including those who shop in our stores, businesses that purchase from us, and VIP clients. * Listen and understand customer's needs, clarify information, research every concern, and provide solutions and/or alternatives while adhering to all company policies and procedures. * Keep records of all conversations in the database in a comprehensible way. * Manage and update customer profiles with customer labeling in the database. * Meet personal/team qualitative and quantitative targets. * Attending training sessions to continuously improve knowledge and performance. * Assist walk-in customers. * Manager may assign more tasks as needed. Knowledge, Skills & Abilities * Experience in the Customer Service Field, Call Center * Ability to Multi-Task and work in a fast-paced, call center environment * Willingness to achieve goals and self-improvement. * Strong communication skills * Great Problem-solving aptitude * Attention to Detail and Excellent Quality * A Responsible and conscientious nature WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance; stoop, kneel, crouch, or crawl, and talk or hear. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and the ability to adjust focus. SUPERVISORY RESPONSIBILITY This job has no supervisory responsibilities. REQUIRED EDUCATION AND EXPERIENCE * High School Diploma/GED, or relevant * 1-2 years of call center experience (Preferred) * Knowledge of e-commerce (including Amazon, eBay, Walmart etc.) will be preferred. * Bilingual Spanish/English is a plus. Job Type: Full-time Pay: From $17.50 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Application Question(s): * Do you have sales work experience? Experience: * E-commerce: 1 year (Preferred) * Customer service: 1 year (Required) Language: * English (Required), Spanish, Chinese, or other (Preferred) Ability to Commute: * La Puente, CA 91744 (Required) Work Location: In person