Now Hiring - Pasona NA Inc. - Customer Support Engineer in Phoenix, AZ

Full description of the position

Job Type Permanent Employment Type Full time Working Type Hybrid Education Level Bachelors Degree Experience Level Entry Level Salary Range $66500 - $0 Job Location Phoenix, AZ, US Job Title: Customer Support Engineer - Prober Products Location: Phoenix, AZ Reports To: Regional Customer Support Manager FLSA Status: Non-Exempt Salary: $28-32/h Business Travel: 50% SUMMARY: The primary responsibilities of this Customer Support Engineer position include, but are not limited to, providing customer engineering support for Prober products and general support for all other company divisions by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Install, repair, and maintain Probing Systems and related peripherals. * Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers and network systems. * Perform PM on the company's Probing Systems. * Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs. * Communicate with customers regarding the current and future applications requirements and coordinate this information with the application engineering department. * Understand and communicate information relating to customer device trends and test strategies. * Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner. * Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e. New Enhancement Requests (NERs), Bug Reports). * Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion. * Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple project and customers simultaneously. * Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities. * Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes. * Ability to develop clear, concise technical documents for new products, procedures, and discoveries to help guide other engineers and customers. * Travel as required to perform these duties and to obtain training. * All other duties as required. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: * BSME or BSEE with at least two years experience as a customer support engineer for prober or other similar test equipment; or an equivalent combination of the above education and experience. * Preferred: Semiconductor experience * Required: Hands-on mechanical/pneumatic/electrical background * Must be proficient in Microsoft Office. CERTIFICATES, LICENSES, REGISTRATIONS: * Training Certificates for prober and/or other test equipment a plus. *Above details are subject to change.