Now Hiring - MutualOne Bank - Financial Services Personal Banker I in Framingham, MA

Full description of the position

Position Title: Personal Banker I Location: Framingham, MA 01702; Framingham, MA 01702; Natick, MA 01760 Job Type: Retail Salary Range: $42,438.00 - $54,999.00 Hourly Description: Description Position Description Title: Personal Banker I Department: Retail Banking Reports to: Branch Manager Supervises: None Classification: Non-exempt Date Prepared: August 18, 2025 Summary / Objective The Personal Banker is responsible for providing exceptional customer service by using excellent, in-depth knowledge of company products, understanding the customer's unperceived needs, and communicating effectively with team members. Experience & Education Requirements: * Bachelor's degree or equivalent sales & service experience * Good interpersonal, communication & computer skills * Multilingual speaking preferred Essential Job Functions: * Provides a complete range of customer service including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts * Responsible for providing comprehensive electronic banking support to customers * Proactively interviews customers to identify all their perceived and unperceived financial needs * Working accurately and efficiently with strong written and verbal skills to complete transactions within a reasonable period of time * Maintains knowledge of branch policies and procedures * Participates in activities for generating new business such as special events * Successfully completing IRA and CD transactions; handling "teller transactions" as part of working with the customers to satisfy their needs * Deliver clarity to customers through simplicity, guidance, and know-how * Interface with customers via telephone or in person * Must be able to support multiple branch locations as needed * Adherence to all operational, regulatory and security requirements, directives and procedures while minimizing losses * Contributing to the achievement of goals through individual and group efforts and by offering ideas for improving processes and exceeding customer expectations PI[please apply online]25