Now Hiring - Confidential - Customer Relations Specialist in Union, NJ

Full description of the position

Job Overview We are seeking an energetic and detail-oriented Customer Relations Specialist to join our dynamic team! In this vital role, you will serve as the frontline ambassador for our company, providing exceptional customer support and fostering positive relationships with clients. Your enthusiasm, communication skills, and multilingual abilities will help us deliver outstanding service across diverse customer bases. This position offers an exciting opportunity to make a meaningful impact by resolving inquiries, supporting sales initiatives, and ensuring customer satisfaction at every touchpoint. Duties * Engage with customers via phone, email, and live chat to address inquiries, resolve issues, and provide product or service information with enthusiasm and professionalism * Build rapport with clients through active listening, clear communication, and personalized service to enhance client loyalty and retention * Assist in processing transactions such as data entry, cash handling, and order management accurately and efficiently * Support outbound calling campaigns to follow up on leads, gather feedback, or promote new products and services * Collaborate with team members to share insights, analyze customer feedback, and improve service strategies * Maintain detailed records of customer interactions using Microsoft Office tools and CRM systems to ensure data accuracy and accessibility * Demonstrate excellent phone etiquette and communication skills to handle high call volumes while maintaining a positive attitude Experience * Previous experience in a call center environment or customer support role is highly preferred * Bilingual or multilingual abilities are a significant advantage for engaging with diverse customer groups effectively * Proven sales experience or familiarity with client services can enhance your success in this role * Strong computer skills including proficiency in Microsoft Office applications such as Word, Excel, and Outlook * Experience with data entry, analysis skills, and call center operations will help you excel in managing customer information efficiently * Knowledge of outbound calling techniques and call center best practices is beneficial * Demonstrated ability to handle cash transactions accurately and maintain confidentiality during cash handling procedures Join us as a Customer Relations Specialist where your proactive approach and exceptional communication will drive positive experiences for our clients. We value energetic individuals eager to grow their careers while making a difference through outstanding service delivery! Job Type: Full-time Pay: $40,000.00 - $60,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Ability to Commute: * Union, NJ 07083 (Required) Work Location: In person