Now Hiring - Hendrick Automotive Group - Auto Parts Counterperson (Chrysler Experience Needed) in Concord, NC

Full description of the position

We are seeking an energetic and detail-oriented Auto Parts Counterperson with dealership experience to join our passionate team at Hendrick Chrysler Dodge Jeep Ram FIAT - An award-winning Chrysler dealership! Hendrick Automotive Group is a dynamic and innovative leader in the automotive retail industry, committed to delivering exceptional customer service and fostering a positive team environment. Job Summary : focuses on the technician counter, serves as a vital link between our service department, customers, and suppliers by providing expert assistance in automotive parts sales. Location: Chrysler Dodge Jeep Ram FIAT of Concord, 7630 Hendrick Auto Plaza NW. (Concord, NC). Pay Range: Up to $60,000 per year (bonus/commission pay based on job performance). Job Responsibilities: * Assist customers in selecting the correct auto parts and accessories, ensuring accurate product recommendations based on vehicle needs. * Manage inventory control by stocking, organizing, and maintaining parts shelves to optimize accessibility and efficiency. * Process sales transactions accurately using point-of-sale (POS) systems while payments securely. * Collaborate with technicians and service advisors to identify parts requirements for vehicle repairs and maintenance. * Maintain detailed records of orders, returns, and inventory levels using dealership management software (CMMS). * Provide exceptional customer service through clear communication, phone etiquette, and professional interaction. * Support marketing efforts by promoting special offers and new products to enhance sales opportunities. Qualifications: * Valid Driver's License. * College Degree, High School Diploma, or equivalent. * Proven dealership experience as an auto parts counterperson, with specific Chrysler experience preferred. * Strong knowledge of automotive diagnostics, vehicle maintenance, repair procedures, and automotive service standards. * Excellent organizational skills with the ability to manage inventory effectively using inventory management systems. * Bilingual or multilingual skills are a plus to serve diverse customer needs better. * Proficiency in Microsoft Excel, retail math, and POS systems is highly desirable. * Demonstrated negotiation skills combined with excellent communication abilities to build lasting customer relationships. * Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail. * Familiarity with dealership operations such as order fulfillment and stock management is advantageous. Attendance Expectations: The position requires regular and predictable attendance in-person at an automotive dealership. Scheduled shifts are typically 5-days per week and may include evening hours, weekends, and some holidays. Physical Demands: Must be able to lift up to (30) pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands: Duties are performed primarily in the automotive service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals. Hendrick Automotive Group's Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. If you're ready to accelerate your career with us, we invite you to apply today and become part of our winning Mopar team at Hendrick Automotive Group! Job Type: Full-time Pay: Up to $60,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Opportunities for advancement * Paid time off * Parental leave * Prescription drug insurance * Professional development assistance * Referral program * Retirement plan * Tuition reimbursement * Vision insurance Application Question(s): * Have you ever been employed by Hendrick Automotive Group? * Are you willing to accept a bonus/commission pay plan (based on job performance) for this parts counter sales position? Education: * High school or equivalent (Required) Experience: * Dealership: 1 year (Required) License/Certification: * Driver's License (Required) Ability to Commute: * Concord, NC 28027 (Required) Work Location: In person