Now Hiring - West Coast Strength - Membership Sales Coordinator in Springfield, OR

Full description of the position

Role Overview The Sales Lead is a front-line revenue driver responsible for selling gym memberships and personal training services while delivering an exceptional first impression of West Coast Strength. This role blends relationship- building, consultative sales, and follow-up to help prospects take the next step in their fitness journey. Sales Associates are expected to be confident communicators, organized follow- up professionals, and strong ambassadors of the West Coast Strength culture. Key Responsibilities Sales & Revenue * Sell gym memberships and personal training packages to new prospects * Conduct gym tours that clearly communicate value, culture, and coaching expertise * Book and convert fitness consultations, assessments, and PT intro sessions * Present pricing and packages confidently and professionally * Hit or exceed monthly sales goals for memberships and personal training Lead Management & Follow-Up * Contact new leads via phone, text, and email in a timely and professional manner * Follow structured call/text scripts while maintaining a natural, human approach * Track all prospect communication accurately in the CRM * Re-engage cold leads, trial members, and past prospects * Follow up with new members to ensure smooth onboarding and retention Front Desk & Member Experience * Greet members and guests with energy and professionalism * Answer phones, respond to inquiries, and handle walk-ins * Assist members with account questions, billing questions, and basic requests * Maintain a clean, organized, and welcoming front desk environment * Represent the brand culture at all times Team & Culture * Work closely with trainers to align sales conversations with coaching services * Participate in sales meetings, training sessions, and role-playing * Take coaching and feedback seriously and apply it consistently * Uphold company standards, policies, and systems Performance Expectations & KPIs * Membership sales per month * Personal training packages sold per month * Show rate for booked consultations * Conversion rate from tours and trials * CRM accuracy and follow-up completion * Member satisfaction and retention indicators Qualifications * Previous sales experience preferred (fitness, retail, hospitality, or service-based sales ideal) * Strong verbal communication and interpersonal skills * Comfortable initiating conversations and asking for the sale * Organized, detail-oriented, and consistent with follow-up * Basic computer skills (CRM, scheduling software, email/text platforms) * Passion for fitness, health, or helping people improve their lives Job Types: Full-time, Part-time Pay: $18.00 - $26.00 per hour Benefits: * Employee discount Work Location: In person