Now Hiring - West Coast Strength - Membership Sales Coordinator in Springfield, OR

Full description of the position

Role

Overview

The Sales Lead is a front-line revenue driver responsible for selling gym memberships and personal training services while delivering an exceptional first impression of West Coast Strength. This role blends relationship- building, consultative sales, and follow-up to help prospects take the next step in their fitness journey. Sales Associates are expected to be confident communicators, organized follow- up professionals, and strong ambassadors of the West Coast Strength culture.

Key Responsibilities

Sales & Revenue

• Sell gym memberships and personal training packages to new prospects
• Conduct gym tours that clearly communicate value, culture, and coaching expertise
• Book and convert fitness consultations, assessments, and PT intro sessions
• Present pricing and packages confidently and professionally
• Hit or exceed monthly sales goals for memberships and personal training Lead Management & Follow-Up
• Contact new leads via phone, text, and email in a timely and professional manner
• Follow structured call/text scripts while maintaining a natural, human approach
• Track all prospect communication accurately in the CRM
• Re-engage cold leads, trial members, and past prospects
• Follow up with new members to ensure smooth onboarding and retention Front Desk & Member Experience
• Greet members and guests with energy and professionalism
• Answer phones, respond to inquiries, and handle walk-ins
• Assist members with account questions, billing questions, and basic requests
• Maintain a clean, organized, and welcoming front desk environment
• Represent the brand culture at all times Team & Culture
• Work closely with trainers to align sales conversations with coaching services
• Participate in sales meetings, training sessions, and role-playing
• Take coaching and feedback seriously and apply it consistently
• Uphold company standards, policies, and systems Performance Expectations & KPIs
• Membership sales per month
• Personal training packages sold per month
• Show rate for booked consultations
• Conversion rate from tours and trials
• CRM accuracy and follow-up completion
• Member satisfaction and retention indicators

Qualifications

• Previous sales experience preferred (fitness, retail, hospitality, or service-based sales ideal)
• Strong verbal communication and interpersonal skills
• Comfortable initiating conversations and asking for the sale
• Organized, detail-oriented, and consistent with follow-up
• Basic computer skills (CRM, scheduling software, email/text platforms)
• Passion for fitness, health, or helping people improve their lives Job Types: Full-time, Part-time Pay: $18.00 - $26.00 per hour

Benefits

:

• Employee discount Work Location: In person