Now Hiring - US Foods, Inc. - Inside Sales Representative - Onsite in Rosemont, IL

Full description of the position

This role will be onsite 5 days a week (Monday - Friday) in Rosemont, IL ESSENTIAL RESPONSIBILITIES ACCOUNT PROSPECTING * Conduct 15+ outbound calls per day to primarily independent restaurant prospects, using CRM and dialer tools to build and maintain a robust sales pipeline * Identify, qualify, and convert new opportunities through pitching, active listening, counseling, and effective objection handling * Partner closely with Marketing, Sales Enablement, and IT teams to refine targeting and improve lead quality * Maintain meticulous CRM (Salesforce) records of call activity, outcomes, and next steps * Support onboarding of new customers and ensure a smooth handoff between Inside Sales and Field Sales teams, when appropriate ACCOUNT MANAGEMENT AND RETENTION * Own and grow assigned customer relationships for a defined portfolio of primarily small- to medium-sized independent restaurant customers * Conduct regular account calls (via phone) to cover needs, assess satisfaction, identify growth /cross-sell/upsell opportunities, and proactively address service or product concerns * Develop and execute customer-specific strategies to drive product and category penetration, optimize profitability, and foster customer loyalty * Communicate market trends, new products, and promotional opportunities to assigned accounts * Manage pricing conversations and coordinate with cross-functional partners (Credit, Operations, Replenishment, etc.) to resolve administrative issues efficiently * Monitor customer purchasing patterns and retention metrics to anticipate needs and mitigate churn OTHER RESPONSIBILITIES * Utilize CRM to track and record all customer communications and touchpoints * Engage internal stakeholders to address customer challenges, ensuring timely resolution and customer satisfaction * Provide feedback on sales processes, scripts, and systems to continuously improve team performance * Provide feedback on account segmentation approach to ensure the highest-quality leads are being funneled to the right initial outreach channel (inside sales vs. outside sales) * Execute key company initiatives and contribute to sales strategy and tactical planning as requested TRAINING/COACHING * Supports other team members by sharing best practices resources, actively participating in virtual team training activities, and providing constructive feedback, if requested * Attends weekly huddles with eagerness to learn and independently seeks to apply new learnings * Solicits and responds well to coaching and feedback provided in 1:1 sales planning calls and virtual work-withs; actioning feedback into improvement quickly PERSONAL DEVELOPMENT * Update Individual Development Plan and prepare for check-ins with respective leaders * Engage in formal US Foods performance management process * Strive to learn and benchmark against industry trends (e.g., Engage in industry peer groups) * Pursue other personal learning and development initiatives (e.g., LinkedIn learning, ERG memberships, etc.) RELATIONSHIPS * Internal: Work closely with Local Sales Leadership, Customer Contact Team, and Operations teams * External: Customer contacts for all assigned accounts WORK ENVIRONMENT * Onsite : The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment. * On-site at Rosemont, IL Headquarters, 5 days per week. * Professional call-center-style environment with CRM, phone, and digital tools * Frequent collaboration with sales enablement, marketing, and field sales teams MINIMUM QUALIFICATIONS * Minimum 3 years in a customer-facing sales role (inside or field sales) * Demonstrable success in prospecting, account management, and achieving sales goals * Exceptional verbal and written communication, negotiation, and presentation skills * Strong organizational and time-management abilities to balance prospecting and account service * Analytical mindset with comfort using data and trends to identify growth opportunities * Self-motivated, ambitious, and able to thrive in a fast-paced, metrics-driven environment * Comfortable with video conferencing and digital engagement tools (Teams, Zoom, dialers) * Collaborative approach and adaptability to cross-functional teamwork * Strong problem-solving and organizational skills * Ability to self-prioritize workload, meet deadlines and follow through on commitments * Proficient computer skills; Microsoft Office products * Proficiency in Salesforce or similar CRM systems KEY PERFORMANCE INDICATORS (KPIS) * Outbound call activity and qualified lead generation * Account retention and sales growth metrics * Category and product penetration rates * CRM accuracy and data hygiene * Customer satisfaction and churn reduction * Pipeline contribution and conversion metrics EDUCATION * High School Diploma or GED PREFERRED QUALIFICATIONS * Bachelor's Degree * Prior experience in foodservice distribution or related B2B environment strongly preferred PHYSICAL QUALIFICATIONS * Standard required physical activities including length of time performing each activity. This role will also receive annual incentive plan bonus. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: [please apply online]