Now Hiring - Allstate Insurance - Gilbert Suarez - Allstate Customer Service Agent in West Palm Beach, FL

Full description of the position

Job Overview Allstate customer service job involves answering inquiries about policies, processing policy changes, resolving customer concerns, and assisting with billing and account issues, often requiring strong communication skills, problem-solving abilities, and empathy. Specific responsibilities may vary, but core duties include handling inbound calls and emails. Salary Range: $19.00 per hour Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Requirements Florida 4-40 Customer Service Rep Responsibilities * Responding to inbound calls, emails, and chats to assist customers with their questions about insurance products, policies, billing, etc. * Assisting clients with updating, renewing, or making changes to their insurance policies (e.g., changing coverage, adding or removing drivers, adjusting limits). * Helping customers understand their bills, including premium payments, billing cycles, and payment due dates. * Addressing customer complaints or concerns and working to resolve them in a timely manner. * Identifying opportunities to upsell or cross-sell additional insurance products based on customer needs and eligibility.