Now Hiring - Access Medical Laboratories, Inc. - Account Manager in Palm Beach, FL

Full description of the position

Job Summary

: An Account Manager at Access Medical Laboratories responsibilities would include maintaining and fostering relationships with current clients. Assisting clients with their day to day needs, as well as serving as a liaison between client and multiple departments within the company.

Responsibilities

:

• Build and maintain strong, long-lasting client relationships by understanding their needs and objectives
• Serve as the main point of contact for client inquiries, concerns, and escalations
• Communicate regularly with clients to provide updates, gather feedback, and address any issues via phone and email
• Collaborate with internal teams, such as Sales, Billing, and other areas in Operations, to ensure client needs are met
• Proactively identify and resolve any issues or challenges that arise during the course of the client relationship
• Ensure overall client satisfaction and efficiency of accounts
• Strong phone contact handling skills and active listening
• Additional tasks may be assigned at any time by the supervisor Skills &

Qualifications

:

• High School Diploma is required
• 1+ years of Account management experience
• 3+ years of Customer Service Experience
• Proficient in CRM and Microsoft Office Suite
• Strong communication skills
• Proven ability to consistently and positively contribute in a fast-paced environment
• Excellent problem-solving abilities
• Strong phone and email etiquette