Now Hiring - GLOBAL TALENT NEXUS - Professional Services Customer Service & Sales Representative in Oak Brook, IL

Full description of the position

Are you looking for a long-term opportunity where you can build client relationships, grow with a supportive team, and make a measurable impact? Our client in Oak Brook, IL is expanding their customer success division and is seeking a Customer Service & Sales Representative to join their dynamic team. This role is ideal for someone who thrives in a people-facing environment, enjoys solving problems, and has a passion for delivering exceptional service. This is working in a retail setting, with new customers. About the Role: This is a full-time position working with customers focused on managing existing customer accounts and acquiring new clients through relationship building and brand education. You'll serve as a primary point of contact for customers, ensuring their satisfaction, resolving inquiries, and identifying new opportunities to increase client engagement. Weekend availability is required as part of a rotating schedule. This is only being offered as a full time opening. You are required to come into HQ for sales meetings, product training, and for all client updates. Key Responsibilities: * Act as a liaison between the company and its customers to maintain strong business relationships * Proactively manage assigned customer accounts and track progress toward retention goals * Educate clients on services, promotions, and account features * Address and resolve customer concerns with professionalism and care * Acquire new customers through personalized outreach and brand representation * Collaborate with internal teams to improve customer success and account processes * Accurately input and manage customer data within CRM systems * Handle in person sales Qualifications: * 1-2 years of experience in customer service, account management, or sales preferred * Must be able to work a full-time schedule, including weekends * Strong interpersonal and communication skills * Tech-savvy with the ability to use CRM tools and reporting systems * Organized, self-motivated, and results-driven * High school diploma or equivalent required; some college preferred * Must be comfortable in a face to face setting working with customers Perks & Pay: * Paid Training W2 role * Uncapped earning potential ( average rep makes between 48 - 60k ) * Performance incentives and growth opportunities * Paid training and career development * Supportive and fast-paced team culture * Local office location with in-person collaboration and team support Job Type: Full-time Pay: $48,000.00 - $60,000.00 per year Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Vision insurance Work Location: In person